Strategic Customer Success Manager - Growth & Adoption

Bedrock Streaming; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Job summary

Bedrock Streaming is seeking a Customer Success Manager to drive strategic adoption and measurable business value for a portfolio of media customers. You will coordinate with Product, Sales, and internal teams to ensure governance, adoption, and long-term customer success.

The role emphasizes onboarding, platform adoption, and governance, with strong emphasis on executive stakeholder management and cross-functional collaboration.

Qualifications

• 5-10 years of experience in a Customer Success role within digital/software
• Experience managing strategic customer relationships and executive stakeholders
• Experience working in cross-functional environments with Product and customer-facing teams
• Strong customer orientation with excellent relationship management
• Reliability, rigor and attention to detail
• Ability to take initiative and manage complex situations
• Ability to balance strategic thinking with operational execution
• Based in Paris or Lisbon

Responsibilities

• Orchestrate onboarding and activation for a portfolio of accounts with internal teams
• Drive platform adoption and customer success indicators at the account level
• Establish customer governance and coordinate with Product teams with structured insights
• Identify barriers to value creation and coordinate resolutions with internal teams
• Translate roadmap developments into business-oriented narratives and demonstrations
• Structure customer feedback into actionable strategic insights for Product and management
• Prepare and lead Customer Success Steering Committees and manage escalations
• Monitor customer health and identify churn signals and retention risks
• Build and maintain Success Plans aligned with customers' objectives
• Identify and support account growth opportunities within the portfolio

Skills

Customer Success

Stakeholder management

Account governance

Adoption metrics

Cross-functional collaboration

Executive communication

Churn risk monitoring

Value storytelling

Relationship management

Project coordination

Tools

CRM systems

Data analytics

Job description

Bedrock Streaming is seeking a Customer Success Manager to drive strategic adoption and measurable business value for a portfolio of media customers. You will coordinate with Product, Sales, and internal teams to ensure governance, adoption, and long-term customer success.

The role emphasizes onboarding, platform adoption, and governance, with strong emphasis on executive stakeholder management and cross-functional collaboration.