Remote-Ready Digital Customer Success Manager

Brevo; Paris; Hybrid; EUR 42,000 - 56,000; Full time

Benefits offered by this job

RTT days off

50% public transport reimbursement

Sustainable Mobility Package

Swile meal vouchers (€12.50/day)

English classes

Udemy access

Remote-friendly setup

Relocation assistance for internationa

Private healthcare

Job summary

Brevo is seeking a Digital Customer Success professional for our Pro offer, handling high-volume onboarding to renewal cycles. You’ll drive customer adoption, monitor health, and push value through webinars and digital resources.

You will manage a portfolio of key accounts, coordinate with Sales and Product teams, and help customers achieve milestones while identifying growth opportunities.

Qualifications

• 2+ years of experience in Customer Experience, CSM or Marketing Project Manager roles.
• Excellent presentation, written, and verbal communication in German and English.
• Customer-centric mindset with strong drive to meet targets.
• Solid marketing knowledge and ability to translate needs into actions.
• Proactive, autonomous, and data-driven team player.

Responsibilities

• Execute high-volume engagement strategies via emails, sequences, webinars, and onboarding to renewal.
• Manage a high-volume account portfolio, ensuring customers hit milestones and renewals.
• Lead renewal discussions with a focus on retention and growth.
• Monitor health scores and data to identify at-risk accounts early.
• Drive adoption of best practices through enablement sessions and content.
• Contribute to digital resources and the Digital Journey for self-value.
• Collaborate with Sales and Product teams to mitigate risk and unlock growth.

Skills

Customer Experience

CSM

Marketing PM

German/English

Data-driven

Job description

Brevo is seeking a Digital Customer Success professional for our Pro offer, handling high-volume onboarding to renewal cycles. You’ll drive customer adoption, monitor health, and push value through webinars and digital resources.

You will manage a portfolio of key accounts, coordinate with Sales and Product teams, and help customers achieve milestones while identifying growth opportunities.