Growth-Driven Customer Success Manager

Shine; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Shine, the financial copilot for entrepreneurs, is growing its Customer Success team. As a Customer Success Manager you will guide users toward the right plans, drive product adoption, and secure long-term loyalty through proactive churn prevention.

You will engage via phone, email, and chat, document activities in the CRM, and work toward revenue targets with a high-volume, customer-facing workflow. Fluent French and English are expected.

Qualifications

• Experience in sales, account management, or a conversion-focused role in a high-volume, customer-facing environment.
• Strong KPI-driven approach and data-informed decision making.
• Native or bilingual French with professional English.

Responsabilités

• Drive revenue growth: Own conversations with existing customers to upgrade subscriptions and increase revenue with Shine solutions.
• Own expansion sales: Proactively identify upsell opportunities and recommend the best subscription tier.
• Drive cross-sell opportunities across Shine products in the ecosystem.
• Protect and grow your customer portfolio by addressing churn risks and objections in retention conversations.
• Sell through every touchpoint: engage via phone, email, and chat and document activities in the CRM.
• Own your commercial performance: monitor pipeline, targets, and conversion rates to maximize results.

Connaissances

Natural drive

Empathy

Proven track record

Performance mindset

Team-first attitude

Tech fluency

French language

English language

Outils

Slack

HubSpot

Aircall

Mojo

Notion

Description du poste

Shine, the financial copilot for entrepreneurs, is growing its Customer Success team. As a Customer Success Manager you will guide users toward the right plans, drive product adoption, and secure long-term loyalty through proactive churn prevention.

You will engage via phone, email, and chat, document activities in the CRM, and work toward revenue targets with a high-volume, customer-facing workflow. Fluent French and English are expected.