Senior Customer Success Lead — Strategic Growth

Dormont Manufacturing Co; France; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Stock options

Competitive package

Flexible working hours

Remote-friendly environment

Résumé du poste

Dormont Manufacturing Co is seeking a Customer Success Manager to lead and coach the team, ensuring they deliver business value. This role requires collaboration with various internal teams to provide the best customer experience, build executive partnerships, and drive measurable outcomes. Ideal candidates will have a proven track record in engagement and strategic thinking.

We offer a competitive package, stock options, and flexible working hours to support work-life balance.

Qualifications

• Proven ability to engage senior stakeholders and build trusted partnerships.
• Experienced in implementing SaaS platforms and driving adoption.
• Strong communicator skilled in simplifying complex solutions.

Responsabilités

• Lead and coach a team of Customer Success Managers.
• Collaborate across teams to ensure a seamless customer experience.
• Build executive relationships with customers to drive satisfaction.

Connaissances

Empathy

Leadership

Communication

Strategic thinking

Problem-solving

Description du poste

Dormont Manufacturing Co is seeking a Customer Success Manager to lead and coach the team, ensuring they deliver business value. This role requires collaboration with various internal teams to provide the best customer experience, build executive partnerships, and drive measurable outcomes. Ideal candidates will have a proven track record in engagement and strategic thinking.

We offer a competitive package, stock options, and flexible working hours to support work-life balance.