Digital Customer Success: Journeys, Renewals & Growth

Matrix42 AG

Paris

Hybrid

EUR 90,000 - 120,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Flexible hours

30 vacation days

Job summary

MATRIX42 AG seeks a customer success professional to own digital journeys, adoption and renewal programs, driving retention and growth across the customer segment. You will collaborate with Marketing, Product, Support and RevOps to create impactful campaigns and scalable processes that improve GRR and NRR.

You will design onboarding and renewal workflows, segment audiences, test messages, and monitor outcomes with CRM systems.

Qualifications

3+ years in Digital Customer Success, Customer Operations, or renewal-focused SaaS roles.
Hands-on experience building customer campaigns and automated lifecycle programs with measurable results.
Commercial mindset connecting engagement to retention, renewals and growth.
Strong analytical skills with customer, contract and engagement data.
Clear customer-facing writing and communication skills.
Ability to coordinate Marketing, RevOps, Sales, Support and partners on multiple programs.

Responsibilities

Build and improve digital customer journeys across onboarding, adoption, value realization, renewal and growth.
Own a repeatable digital renewal process with reminders and actions.
Communicate pricing and contract changes across the segment with personalized and scalable programs.
Monitor risk, renewal exceptions, and escalate with CS, Sales, Support or partners.
Identify growth signals and route upsell/cross-sell opportunities to Sales.
Maintain renewal forecasts and program dashboards, connecting activities to retention.