Strategic Customer Success Manager - France

Planon; France; Remote; EUR 65,000 - 105,000; Part time

Job summary

Planon in France is seeking a Customer Success Manager to own the success and long-term development of a select set of strategic customers. This role goes beyond traditional support, requiring you to understand each customer’s organisation, priorities and Planon usage to deliver greater value and a long-term roadmap for expansion.

You will act as a trusted advisor, collaborating with Account Management, Services, Support, Product and R&D to bring the right expertise to the customer and turn

Responsibilities

• Build long-term relationships with strategic customers, from operational stakeholders through to senior decision-makers.
• Develop a deep understanding of each customer’s business, real estate and facility management environment, objectives and use of Planon.
• Create and drive long-term customer success plans focused on adoption, value realisation, retention and future growth.
• Proactively identify risks, challenges and opportunities, coordinating the right Planon teams to move customers forward.
• Identify opportunities to expand the value customers receive from Planon and partner with Account Management to develop these commercially.
• Act as the voice of the customer internally and connect customer needs with Services, Support, Product and R&D

Skills

Relationship building

Strategic account management

Customer success planning

Risk management

Voice of the customer

Job description

Planon in France is seeking a Customer Success Manager to own the success and long-term development of a select set of strategic customers. This role goes beyond traditional support, requiring you to understand each customer’s organisation, priorities and Planon usage to deliver greater value and a long-term roadmap for expansion.

You will act as a trusted advisor, collaborating with Account Management, Services, Support, Product and R&D to bring the right expertise to the customer and turn