Strategic Customer Enablement Lead

Figma; Paris; Hybride; EUR 60 000 - 80 000; Plein temps

Résumé du poste

A leading design platform seeks a Customer Enablement Manager in Paris to enhance customer adoption and engagement with their platform. The role involves working closely with large clients, developing tailored enablement strategies, and ensuring product utilization aligns with customer goals. Candidates should have 4+ years in customer-facing roles, strong communication skills, and a consultative approach. This hybrid role allows for collaboration with cross-functional teams for optimal customer success.

Qualifications

• 4+ years of experience in a relevant customer-facing role in SaaS.
• Ability to connect with a wide range of customer personas.
• Track record of driving impactful outcomes and adapting to customer needs.

Responsabilités

• Manage the adoption journey for a portfolio of large, strategic customers.
• Document proactive engagement strategies as part of bespoke enablement plans.
• Deliver live and scalable training sessions customized to customer maturity.

Connaissances

Technical Account Management

Customer Success

Excellent communication skills

Consultative approach

Strong product knowledge

Description du poste

A leading design platform seeks a Customer Enablement Manager in Paris to enhance customer adoption and engagement with their platform. The role involves working closely with large clients, developing tailored enablement strategies, and ensuring product utilization aligns with customer goals. Candidates should have 4+ years in customer-facing roles, strong communication skills, and a consultative approach. This hybrid role allows for collaboration with cross-functional teams for optimal customer success.