Strategic Customer Enablement Lead

Nubeero Limited; Paris; Hybride; EUR 78 000 - 112 000; Plein temps

Résumé du poste

Figma is looking for a Customer Enablement Manager to work with large, strategic customers and help them maximize value from the platform. You will design tailored enablement strategies, drive adoption, and uncover new use cases across multiple teams.

You’ll collaborate with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver exceptional customer experiences and measurable outcomes.

Qualifications

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS.

Responsabilités

• Manage the adoption journey for a portfolio of large, strategic customers.
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
• Document proactive engagement strategies as part of high quality, bespoke enablement plans.
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
• Build trusted relationships with stakeholders across roles and departments—from individual contributors to senior leaders.
• Identify and empower internal champions who can advocate for Figma within their organizations.
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk migration.
• Deliver live and scalable training sessions customized to customer maturity and needs.
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success.

Connaissances

Communication

Customer success

Account management

SaaS

Outils

Figma

Description du poste

Figma is looking for a Customer Enablement Manager to work with large, strategic customers and help them maximize value from the platform. You will design tailored enablement strategies, drive adoption, and uncover new use cases across multiple teams.

You’ll collaborate with Account Executives, Onboarding Managers, Technical Account Managers, and Industry Advocates to deliver exceptional customer experiences and measurable outcomes.