Platform Adoption Lead — Remote-Ready Customer Care

Deepki

Paris

Hybride

EUR 80 000 - 120 000

Plein temps

14 jours+

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Avantages offerts par ce poste

Remote work up to 3 days

In-house training

Alan health insurance

Lunch vouchers

Transport reimbursement

International environment

Learning platforms access

Paris office with terrace

Résumé du poste

Deepki seeks a Senior Platform Adoption & Care Lead to manage international customers from its Paris HQ. You will drive adoption, serve as the main contact for end-user enablement, and collaborate with product to improve the platform.

Ideal candidates bring 3+ years in B2B SaaS Care/CS, strong leadership, and the ability to communicate complex tech in English and French. The role offers hybrid work from Paris with international exposure.

Qualifications

3+ years of leadership in Care, Implementation, or Customer Success in a B2B SaaS environment.
Proven track record driving platform adoption and long-term user engagement.
Excellent collaboration with Product/Engineering to translate user feedback into roadmap insights.
Strategic problem solving to redesign workflows and improve customer journeys.
Autonomy to operate in ambiguous contexts and deliver high-impact results.
Fluent in English and French, with strong communication skills.

Responsabilités

Serve as primary contact for end-user enablement, platform improvement, and issue resolution.
Lead training sessions and workshops on platform features and best practices.
Identify and troubleshoot platform issues with cross-functional teams.
Collaborate with product to gather feedback and influence roadmap.
Define and uphold Gold Standard documentation and processes.
Mentor team members and foster a knowledge-sharing culture.
Maintain accurate records of interactions in the CRM.