Strategic Accounts Growth Lead — SaaS, Equity

Merlain

Valbonne

Hybrid

EUR 60,000 - 90,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Merlain is seeking a seasoned Senior Key Account Manager to own strategic accounts in France, guiding onboarding, adoption, renewal, and expansion while translating product alerts into concrete business value. You will orchestrate cross-functional collaboration to maximize client outcomes.

You lead quarterly value reviews, monitor health signals, and drive account plans. Fluent French and professional English are required; equity is offered, with direct access to founders and the tech team.

Qualifications

3+ years in Key Account Management, Customer Success or Account Management in B2B SaaS.
Hands-on experience managing renewals and expansion targets.
Fluent French, professional English; comfortable with data and tools.

Responsibilities

Run a portfolio of strategic accounts from onboarding to renewal and expansion.
Guide rollout: scope monitoring, connect data sources, validate business definitions.
Turn product alerts into business value and document impact (margin, cash, stockouts, time saved).
Drive the relationship: regular check-ins and quarterly value reviews with decision-makers.
Monitor account health: usage, engagement, risk signals; act before issues arise.
Identify and lead expansion opportunities: new teams, brands, connectors, or deployments.
Prepare and negotiate renewals.
Provide structured product feedback to the team; produce case studies with clients.