Store Director - Paris Avenue Montaigne

Fendi Italia Srl; Paris; Hybride; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Fendi Italia Srl seeks a Store Director for the Avenue Montaigne flagship in Paris. You will lead the business with an entrepreneurial mindset, drive commercial performance, and ensure operational excellence while embodying Fendi's values.

You will cultivate lasting client relationships, elevate the client experience, coach a high-performing team, and partner with HR to attract talent. Fluent English and luxury retail expertise are essential.

Qualifications

• 10+ years of proven experience in a senior retail management role, preferably luxury.
• Bachelor’s or Master’s degree preferred.
• Strong commercial acumen with ability to drive performance and targets.
• Exceptional communication, selling and relationship-building skills.
• Inspirational leadership with accountability and professionalism.
• Impeccable personal presentation and luxury service understanding.
• Strong organisational, administrative and financial skills.
• Customer-centric mindset focused on elevating client experiences.
• Digital fluency and knowledge of retail management systems.
• Fluency in English; other languages valued.

Responsabilités

• Drive store performance and achieve ambitious objectives using KPI management and action plans.
• Identify growth opportunities across categories and leverage cross-selling and client development.
• Lead by example on the sales floor and inspire the team to deliver exceptional results.
• Elevate store performance through data-driven insights and client feedback.
• Champion an elevated client experience and cultivate a loyal clientele via CRM and clienteling.
• Coach and develop a high-performing team and onboard talent with HR.

Connaissances

Leadership

Client relationships

Sales leadership

Performance analytics

Team development

Communication

Luxury retail

Fluent English

Formation

Bachelor's or Master's degree preferred

Outils

Retail management systems

CRM

Description du poste

As Store Director of Fendi’s iconic Avenue Montaigne flagship, you embody the Maison’s vision at one of its most prestigious locations. You lead the business with a strong entrepreneurial mindset, driving commercial performance, operational excellence, and exceptional team leadership while bringing Fendi’s values and culture to life.

You are responsible for accelerating business growth and achieving ambitious targets by cultivating lasting client relationships and elevating the client experience. Through compelling storytelling and a deep appreciation of Fendi’s heritage, exceptional craftsmanship, material excellence, and distinctive creative vision, you inspire meaningful connections between our clients and the Maison.

Job responsibilities:

Business & Commercial Leadership

• Drive store performance and achieve ambitious business objectives through effective KPI management and commercial action plans.
• Identify opportunities to accelerate growth across categories, leveraging cross-selling, client development and a strong understanding of the local market.
• Lead by example on the sales floor, inspiring the team to deliver outstanding commercial results.
• Continuously elevate store performance through data-driven insights, including Mystery Shopper results and client feedback.

Client Experience & Relationship Building

• Champion an exceptional and consistently elevated client experience, in line with FENDI’s luxury standards.
• Develop a strong and loyal FENDI clientele through impactful CRM, clienteling, personalised engagement and exclusive in-store experiences.
• Act as a FENDI ambassador, building lasting relationships with VIC.
• Inspire, coach and develop a high-performing team, fostering a culture of excellence, collaboration and accountability.
• Set clear objectives, monitor performance and provide continuous coaching and feedback to maximise individual and collective potential.
• Attract, onboard and develop talent in partnership with HR, ensuring a strong culture of learning and progression.

Operational Excellence

• Ensure the highest standards across store operations, stock management, administration, internal controls and compliance.
• Optimise team organisation and staffing to ensure seamless store performance and an exceptional client experience.
• Ensure Visual Merchandising and the overall store environment consistently reflect FENDI’s image and commercial priorities.
• Maintain rigorous cost awareness and operational efficiency while safeguarding the standards of the Maison.

Profile:

• 10+ years of proven experience in a senior retail management role, ideally within luxury.
• Bachelor’s or Master’s degree preferred.
• Strong commercial acumen, with a demonstrated ability to drive performance, develop business and achieve ambitious targets.
• Exceptional communication, selling and relationship-building skills, with a natural ability to engage and inspire clients and teams.
• Inspirational leadership style, combining confidence, emotional intelligence, professionalism and a strong sense of accountability.
• Impeccable personal presentation and a genuine understanding of luxury service standards.
• Strong organisational, administrative and financial skills, with excellent attention to detail.
• Customer-centric mindset with a passion for delivering elevated and memorable client experiences.
• Digital fluency and solid knowledge of retail management systems.
• Results-oriented, adaptable and able to successfully manage multiple priorities in a fast-paced environment.
• Strong affinity with, and knowledge of, the fashion and luxury industry.
• Fluent English required; additional languages are highly valued.