Client Advisor Russian Speaker (H/F) - Courchevel

Fendi; Saint-Bon-Tarentaise; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

Fendi invites a Client Advisor to deliver a highly personalized luxury shopping experience to an international clientele. You will drive sales with deep product knowledge, maintain an impeccable boutique environment, and use CRM tools to nurture long-term relationships.

Fluent in Russian and English with strong presentation and clienteling skills, you will tailor styling advice and follow up to secure repeat business, while representing the Maison with discretion and sophistication.

Qualifications

• 2–5 years of experience in luxury fashion or premium customer-facing environments.
• Fluent in Russian and English; French is a strong plus.
• Proven ability to develop relationships with international high-end clientele.
• Excellent sales and clienteling skills with discretion and service mindset.

Responsabilités

• Achieve individual sales targets and KPIs in a boutique setting.
• Develop sales through deep product knowledge and upselling strategies.
• Deliver personalized shopping experiences to a prestigious international clientele.
• Build and nurture long-term relationships via proactive clienteling and CRM tools.
• Maintain an impeccable boutique environment and accurate use of retail systems.

Connaissances

Clienteling

Sales targets

Relationship building

Communication

Outils

CRM systems

POS systems

Stock management

Description du poste

As a FENDI Ambassador, the Client Advisor embodies the essence and spirit of the Maison, delivering an exceptional and highly personalized experience to an exclusive international clientele. With sophistication, discretion and a genuine passion for luxury, the Client Advisor brings FENDI's heritage, iconic craftsmanship and distinctive creativity to life, anticipating clients’ needs and cultivating meaningful, long-lasting relationships with the Maison.

Main Responsibilities

• Achieve individual sales targets and KPIs, contributing to the overall success of the boutique.
• Develop sales through a deep knowledge of FENDI collections, with a focus on upselling, cross-selling and multiple selling.
• Deliver a personalized and memorable shopping experience tailored to each client.

Client Development & CRM

• Build and nurture strong, long-term relationships with a prestigious international clientele, with a particular focus on Russian-speaking clients.
• Develop and maintain a loyal client portfolio through proactive clienteling and effective use of CRM tools.
• Anticipate clients’ needs and provide highly personalized product recommendations and styling advice.
• Follow up with clients to strengthen relationships and encourage repeat business and loyalty to the Maison.
• Ensure the highest standards of customer service throughout the client journey, from first contact to after-sales.
• Maintain an impeccable boutique environment and ensure merchandise is presented according to FENDI standards.
• Support daily stock management, including receiving, storing, replenishing and transferring merchandise.
• Ensure accurate use of retail systems, including POS, stock management and client database tools.
• Collaborate closely with the boutique team to ensure operational excellence and an exceptional client experience.

Profile

• 2-5 years of experience in luxury fashion, retail or a premium customer-facing environment.
• Fluent Russian and English are required; French is a strong plus.
• Proven ability to develop relationships with an international and high-end clientele.
• Strong sales and clienteling skills, with a genuine passion for luxury and fashion.
• Excellent communication and interpersonal skills, with a natural sense of discretion and service.
• Confident, proactive, self-motivated and highly client-oriented.
• Impeccable personal presentation and a strong ability to represent the image and values of FENDI.
• Excellent organizational skills and attention to detail.
• Comfortable using CRM, digital and retail management systems.