Store Director - Paris Avenue Montaigne

Fendi; Paris; Sur place; EUR 120 000 - 180 000; Plein temps

Résumé du poste

Fendi in Paris’s Avenue Montaigne flagship seeks a Store Director to embody the Maison’s vision, lead the business with entrepreneurial mindset, drive performance, and elevate client experiences. You will accelerate growth through client relationships, training, and CRM, while upholding luxury standards, craftsmanship, and Fendi values across the team and store operations.

This role requires 10+ years in senior retail management, a degree, English fluency, and a passion for delivering memorable

Qualifications

• 10+ years in a senior retail management role, ideally luxury.
• Bachelor’s or Master’s degree preferred.
• Fluent English; additional languages valued.

Responsabilités

• Drive store performance with KPI management and commercial action plans.
• Identify opportunities to accelerate growth across categories via cross-selling and client development.
• Lead by example on the sales floor to inspire the team’s results.
• Elevate performance with data-driven insights, including Mystery Shopper results and client feedback.
• Champion an elevated client experience in line with luxury standards.
• Develop a loyal FENDI clientele through CRM, clienteling and exclusive experiences.
• Act as a FENDI ambassador, building lasting client relationships.
• Inspire, coach and develop a high-performing team and partner with HR on talent progression.
• Ensure store operations, stock management, controls and compliance.
• Optimize staffing, Visual Merchandising and cost awareness to reflect the Maison’s priorities.

Connaissances

Leadership

Clienteling & CRM

Commercial acumen

Communication & relationship-building

Digital fluency & retail systems

Fluent English

Formation

Bachelor’s or Master’s degree preferred

Description du poste

Position

As Store Director of Fendi’s iconic Avenue Montaigne flagship, you embody the Maison’s vision at one of its most prestigious locations. You lead the business with a strong entrepreneurial mindset, driving commercial performance, operational excellence, and exceptional team leadership while bringing Fendi’s values and culture to life.

You are responsible for accelerating business growth and achieving ambitious targets by cultivating lasting client relationships and elevating the client experience. Through compelling storytelling and a deep appreciation of Fendi’s heritage, exceptional craftsmanship, material excellence, and distinctive creative vision, you inspire meaningful connections between our clients and the Maison.

Job Responsibilities

Business & Commercial Leadership

• Drive store performance and achieve ambitious business objectives through effective KPI management and commercial action plans.
• Identify opportunities to accelerate growth across categories, leveraging cross-selling, client development and a strong understanding of the local market.
• Lead by example on the sales floor, inspiring the team to deliver outstanding commercial results.
• Continuously elevate store performance through data-driven insights, including Mystery Shopper results and client feedback.

Client Experience & Relationship Building

• Champion an exceptional and consistently elevated client experience, in line with FENDI’s luxury standards.
• Develop a strong and loyal FENDI clientele through impactful CRM, clienteling, personalised engagement and exclusive in-store experiences.
• Act as a FENDI ambassador, building lasting relationships with VIC.

Team Leadership & Talent Development

• Inspire, coach and develop a high-performing team, fostering a culture of excellence, collaboration and accountability.
• Set clear objectives, monitor performance and provide continuous coaching and feedback to maximise individual and collective potential.
• Attract, onboard and develop talent in partnership with HR, ensuring a strong culture of learning and progression.

Operational Excellence

• Ensure the highest standards across store operations, stock management, administration, internal controls and compliance.
• Optimise team organisation and staffing to ensure seamless store performance and an exceptional client experience.
• Ensure Visual Merchandising and the overall store environment consistently reflect FENDI’s image and commercial priorities.
• Maintain rigorous cost awareness and operational efficiency while safeguarding the standards of the Maison.

Profile

• 10+ years of proven experience in a senior retail management role, ideally within luxury.
• Bachelor’s or Master’s degree preferred.
• Strong commercial acumen, with a demonstrated ability to drive performance, develop business and achieve ambitious targets.
• Exceptional communication, selling and relationship-building skills, with a natural ability to engage and inspire clients and teams.
• Inspirational leadership style, combining confidence, emotional intelligence, professionalism and a strong sense of accountability.
• Impeccable personal presentation and a genuine understanding of luxury service standards.
• Strong organisational, administrative and financial skills, with excellent attention to detail.
• Customer-centric mindset with a passion for delivering elevated and memorable client experiences.
• Digital fluency and solid knowledge of retail management systems.
• Results-oriented, adaptable and able to successfully manage multiple priorities in a fast-paced environment.
• Strong affinity with, and knowledge of, the fashion and luxury industry.
• Fluent English required; additional languages are highly valued.