Flagship Store Director – Luxury Retail Leader

LVMH Group; Paris; Sur place; EUR 110 000 - 140 000; Plein temps

Résumé du poste

Fendi’s flagship on Avenue Montaigne in Paris seeks a Store Director to helm business and client experience at a premier luxury location. You will lead with an entrepreneurial mindset, drive commercial performance, and elevate the client journey while upholding Fendi’s heritage and craftsmanship.

You will coach a high-performing team, cultivate lasting client relationships, and ensure operational excellence and CRM-driven growth in a fast-paced luxury environment.

Qualifications

• 10+ years of senior retail management experience in luxury
• Bachelor’s or Master’s degree preferred
• Strong commercial acumen, with a proven ability to drive performance and targets
• Exceptional communication, selling and relationship-building skills
• Inspirational leadership style with accountability and professionalism
• Impeccable personal presentation and luxury service standards
• Strong organisational and financial skills with attention to detail
• Customer-centric mindset with elevated client experiences
• Digital fluency and knowledge of retail management systems
• Fluent English; other languages valued

Responsabilités

• Drive store performance and achieve ambitious business objectives through KPI management and commercial action plans.
• Identify opportunities to accelerate growth across categories through cross-selling and client development.
• Lead by example on the sales floor and inspire the team to deliver outstanding results.
• Elevate store performance through data-driven insights and client feedback.
• Champion an elevated client experience in line with Fendi’s luxury standards.
• Develop a loyal Fendi clientele via CRM, clienteling, and exclusive in-store experiences.
• Attract, onboard and develop talent in collaboration with HR, ensuring a culture of learning.
• Maintain high standards in stock management, administration, and internal controls.
• Ensure Visual Merchandising reflects Fendi’s image and priorities.
• Provide ongoing coaching and feedback to maximise potential.

Connaissances

Leadership

Clienteling

Sales leadership

KPI management

CRM

Data-driven insights

Formation

Bachelor’s or Master’s degree

Outils

Retail management systems

Description du poste

Fendi’s flagship on Avenue Montaigne in Paris seeks a Store Director to helm business and client experience at a premier luxury location. You will lead with an entrepreneurial mindset, drive commercial performance, and elevate the client journey while upholding Fendi’s heritage and craftsmanship.

You will coach a high-performing team, cultivate lasting client relationships, and ensure operational excellence and CRM-driven growth in a fast-paced luxury environment.