Spa Receptionist Supervisor - Luxury Hotel, Multilingual

HSH Group / The Peninsula Hong Kong; Paris; Sur place; EUR 42 000 - 54 000; Plein temps

Résumé du poste

The Peninsula Paris is seeking a Spa Receptionist Supervisor to join a prestigious international team in the heart of Paris. The role focuses on delivering exceptional spa reception service, cashier controls, and seamless guest experiences while upholding the highest standards of hospitality.

Ideal candidates will have hotel experience at a luxury property, strong language skills, and proficiency with Opera PMS and office software. This is a full-time position based in Paris.

Qualifications

• Diploma from a hotel school or BTS/Bachelor’s degree or equivalent.
• Experience in a hotel of the same category is required.
• Fluency in at least two foreign languages, including English.

Responsabilités

• Actively promote and sell spa services and build customer loyalty.
• Manage all cashier procedures at the spa reception and cash registers.
• Ensure spa visits for all customers, VIPs, and members.
• Record and update customer preferences while preserving confidentiality.
• Organize appointments to maximize time management and profitability.
• Keep reception areas clean, tidy and organized.
• Contribute to spa team objectives and motivate the team.
• Implement and update reception protocols and manuals.
• Provide training for new arrivals at the spa reception.
• Collaborate with other hotel departments to meet customer needs.

Connaissances

Customer service excellence

Bilingual communication

Cash handling

Team player

Formation

Hotel school diploma

Outils

Opera PMS

Outlook

Concept System

Description du poste

The Peninsula Paris is seeking a Spa Receptionist Supervisor to join a prestigious international team in the heart of Paris. The role focuses on delivering exceptional spa reception service, cashier controls, and seamless guest experiences while upholding the highest standards of hospitality.

Ideal candidates will have hotel experience at a luxury property, strong language skills, and proficiency with Opera PMS and office software. This is a full-time position based in Paris.