Service Advisor: Customer Focus, Growth & Training

Lloyd Motor Group; Levens; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Eyecare vouchers

Pension scheme (life cover)

Training

Staff referral scheme

Job summary

Lloyd Motor Group is seeking a Service Advisor for our Aftersales team at the Lloyd South Lakes Volvo retailer in Levens. The role focuses on delivering top-notch customer service and coordinating vehicle work with clear progress updates.

Ideal candidates are IT literate with a full UK driving license; Kerridge experience is a bonus. You will contribute to a busy service department and help drive customer satisfaction and revenue.

Qualifications

• Motivated and proactive in delivering excellent customer service.
• Customer relations experience is essential.
• Excellent interpersonal and organisational skills are required.
• Must be IT literate; Kerridge knowledge is advantageous.
• Must hold a full UK driving license.

Responsibilities

• Dealing with customers in a professional, prompt and courteous manner.
• Advising on technical queries/issues.
• Booking vehicles for work and informing customers of progress.
• Selling repairs/parts and finalising invoices on completion.

Skills

Motivated

Customer service

Customer relations

Interpersonal skills

Organisational skills

IT literate

Full UK driving license

Tools

Kerridge

Job description

Lloyd Motor Group is seeking a Service Advisor for our Aftersales team at the Lloyd South Lakes Volvo retailer in Levens. The role focuses on delivering top-notch customer service and coordinating vehicle work with clear progress updates.

Ideal candidates are IT literate with a full UK driving license; Kerridge experience is a bonus. You will contribute to a busy service department and help drive customer satisfaction and revenue.