Service Advisor

Lloyd Motor Group; Levens; On-site; EUR 29,000 - 36,000; Full time

Benefits offered by this job

33 days annual leave

Healthcare cash plan

Employee vehicle-discount schemes

Cycle to work scheme

Eyecare vouchers

Pension scheme (life cover)

Training

Staff referral scheme

Job summary

Lloyd Motor Group is seeking a Service Advisor for our Aftersales team at the Lloyd South Lakes Volvo retailer in Levens. The role focuses on delivering top-notch customer service and coordinating vehicle work with clear progress updates.

Ideal candidates are IT literate with a full UK driving license; Kerridge experience is a bonus. You will contribute to a busy service department and help drive customer satisfaction and revenue.

Qualifications

• Motivated and proactive in delivering excellent customer service.
• Customer relations experience is essential.
• Excellent interpersonal and organisational skills are required.
• Must be IT literate; Kerridge knowledge is advantageous.
• Must hold a full UK driving license.

Responsibilities

• Dealing with customers in a professional, prompt and courteous manner.
• Advising on technical queries/issues.
• Booking vehicles for work and informing customers of progress.
• Selling repairs/parts and finalising invoices on completion.

Skills

Motivated

Customer service

Customer relations

Interpersonal skills

Organisational skills

IT literate

Full UK driving license

Tools

Kerridge

Job description

30 Oct - 30 Nov 26 Levens

We have a fantastic opportunity for a talented Service Advisor to join the Aftersales team at our Lloyd South Lakes Volvo retailer based in Levens.

Salary: £27,000 + Bonus

Hours: 42.5 hours per week

Role Responsibilities

• Dealing with all customers in a professional, prompt and courteous manner, portraying a positive first impression of the Service Department.
• Advising on technical queries/issues.
• Booking vehicles into the department for work to be carried out, informing customers of the progress of their vehicle.
• Sell customer repairs/parts etc., and finalising the invoice on completion.

An ideal Service Advisor will hold the following skills and experiences:

• Motivated, with a proactive approach to customer service.
• Enjoy the challenge of influencing the success of the Service department.
• Customer relations experience.
• Excellent interpersonal and organisational skills and be well presented.
• Must be IT literate, and a working knowledge of Kerridge would be advantageous.
• Must hold a full UK driving license.

Company Benefits

• 33 days of annual leave, inclusive of Bank Holidays.
• Healthcare cash plan.
• Employee vehicle-discount schemes.
• Cycle to work scheme.
• Eyecare vouchers.
• Free flu jabs.
• Pension scheme (including life cover).
• Internal and manufacturer training.
• Staff referral scheme.

About Lloyd Motor Group

Founded in 1976, Lloyd Motor Group is one of the UK's largest family-run car retailer groups, with 40 retailers across Northern England and Southern Scotland. Representing prestigious brands like BMW, MINI, Land Rover, BYD, Volvo, Kia, Volkswagen, Skoda, INEOS, Honda motorcycles and BMW Motorrad, we've built our reputation on exceptional customer service delivered with a professional yet personal touch. Join our passionate team and you'll find a supportive culture that values your contribution, invests in your development, and empowers you to grow while making a real difference in a company where people are our greatest asset.

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