Senior SaaS Technical Support Engineer – Remote

iRaiser Group; Paris; Hybride; EUR 60 000 - 85 000; Plein temps

Avantages offerts par ce poste

Remote/hybrid policy

Résumé du poste

iRaiser is seeking a versatile Technical Support Engineer to bridge clients and development teams in a fast‑paced SaaS environment. You will own complex technical support tasks, translate issues into actionable specs, and collaborate with Product, R&D, CS, and RevOps.

The role covers SaaS infrastructure, internal tooling, DNS/SSL/SIP, API integrations, and data flows. You will manage client configurations, monitor payments, and contribute to HubSpot integrations.

Qualifications

• 3+ years in Technical Support, Application Support, or RevOps/SysAdmin in SaaS/FinTech.
• Experience with SaaS delivery tech: DNS, SMTP, SSL certificates.
• Strong ability to translate complex technical issues for non-technical teams.

Responsabilités

• Own advanced technical support tasks on core product (PHP 8).
• Translate client issues into actionable specs for Product and R&D; create clear documentation and training for teams.
• Manage internal tooling and client-facing SaaS configurations (domains, DNS, SSL, IPN/Webhooks).
• Assist RevOps: optimize HubSpot CRM workflows and data integrity across pipelines.

Connaissances

Bilingual English

French or Spanish

Technical support

RevOps/SysAdmin

APIs & webhooks

DNS/SSL/SMTP

HubSpot CRM

Zendesk a plus

PHP/JavaScript troubleshooting

Data synchronization

Outils

HubSpot CRM

Zendesk

Description du poste

iRaiser is seeking a versatile Technical Support Engineer to bridge clients and development teams in a fast‑paced SaaS environment. You will own complex technical support tasks, translate issues into actionable specs, and collaborate with Product, R&D, CS, and RevOps.

The role covers SaaS infrastructure, internal tooling, DNS/SSL/SIP, API integrations, and data flows. You will manage client configurations, monitor payments, and contribute to HubSpot integrations.