Remote Technical Customer Support Specialist (SaaS)

Breakout Tools; Nantes; À distance; EUR 30 000 - 35 000; Temps partiel

Résumé du poste

A tech support company is seeking a Technical Customer Support Specialist to assist customers via chat and email. The ideal candidate will have strong English communication skills and a background in technical concepts. This fully remote role offers a gross salary of around 30k€/35K€ per year, depending on experience. Candidates located within the EU timezone and with immediate availability are preferred. If you're passionate about helping customers and thrive in a collaborative environment, we would love to hear from you.

Qualifications

• Strong written and verbal communication skills in English are essential.
• Solid understanding of technical concepts; preparation is needed.
• Experience handling customer conversations via live chat.
• Familiarity with SaaS and customer support tools is required.
• Empathy, kindness, and a collaborative mindset are essential.

Responsabilités

• Be the first point of contact for customers via chat and email.
• Assist with inquiries and troubleshoot issues.
• Ensure a smooth customer experience.

Connaissances

Fluency in English

Technical knowledge (HTML/CSS)

Customer Support via Live Chat

Experience with B2B & Support Software

Communication skills

Problem-solving skills

Proficiency in additional European languages

Description du poste

A tech support company is seeking a Technical Customer Support Specialist to assist customers via chat and email. The ideal candidate will have strong English communication skills and a background in technical concepts. This fully remote role offers a gross salary of around 30k€/35K€ per year, depending on experience. Candidates located within the EU timezone and with immediate availability are preferred. If you're passionate about helping customers and thrive in a collaborative environment, we would love to hear from you.