Remote Technical Support Specialist, SaaS

Breakout Tools; Nantes; À distance; EUR 30 000 - 35 000; Plein temps

Avantages offerts par ce poste

Healthcare covered

Budget for home-office equipment

Work-life balance and flexibility

Résumé du poste

A leading tech company is seeking a Technical Customer Support Specialist to join its fully remote team. The role requires fluency in English and a solid understanding of technical concepts. You will assist customers via chat and email, ensuring a smooth experience by troubleshooting issues. Ideal candidates will have customer support experience and enjoy working in a collaborative environment. The position offers a freelance contract with a competitive salary of €30k–35k gross per year and additional benefits to enhance your home office setup.

Qualifications

• Strong written and verbal communication skills in English.
• Solid understanding of tech concepts like HTML/CSS.
• Comfortable with managing multiple chat conversations.

Responsabilités

• Be the first point of contact for customer inquiries via chat and email.
• Assist with troubleshooting issues to ensure smooth experiences.
• Collaborate with team members to maintain a positive work environment.

Connaissances

Fluency in English

Technical knowledge

Experience in Customer Support via Live Chat

Experience with B2B & Support Software

Excellent communication and problem-solving skills

Outils

Help desks

CRMs

Ticketing systems

Description du poste

A leading tech company is seeking a Technical Customer Support Specialist to join its fully remote team. The role requires fluency in English and a solid understanding of technical concepts. You will assist customers via chat and email, ensuring a smooth experience by troubleshooting issues. Ideal candidates will have customer support experience and enjoy working in a collaborative environment. The position offers a freelance contract with a competitive salary of €30k–35k gross per year and additional benefits to enhance your home office setup.