Remote SaaS Success Manager — Growth & Renewals

Najar; Paris; Hybride; EUR 45 000 - 65 000; Plein temps

Avantages offerts par ce poste

Remote Work

Wemind Insurance

Swile Card

Osteopathy sessions

Team off-sites

Résumé du poste

Najar is looking for a client advisor to establish trusted relationships with clients and ensure successful project management. The ideal candidate has 3+ years of experience in client-facing roles, fluent in French and English, and an understanding of the SaaS ecosystem.

The role involves coordinating internal teams and identifying expansion opportunities within existing client portfolios. Benefits include remote work options, wellness insurance, and company bonuses.

Qualifications

• At least 3 years experience in client-facing roles.
• Experience in cross-selling and up-selling.
• Understanding of the SaaS ecosystem.
• Fluency in French and English, both spoken and written.
• Highly organized with attention to detail.

Responsabilités

• Establish trusted relationships with clients.
• Manage renewal conversations and billing inquiries.
• Coordinate internal teams for project success.
• Define measurable goals for clients.
• Identify new opportunities within clients.

Connaissances

Client-facing experience

Cross-sell and up-sell

SaaS B2B experience

Fluent in French & English

Organizational skills

Description du poste

Najar is looking for a client advisor to establish trusted relationships with clients and ensure successful project management. The ideal candidate has 3+ years of experience in client-facing roles, fluent in French and English, and an understanding of the SaaS ecosystem.

The role involves coordinating internal teams and identifying expansion opportunities within existing client portfolios. Benefits include remote work options, wellness insurance, and company bonuses.