Senior Onboarding & Implementation Lead

Didomi; Paris; On-site; EUR 65,000 - 95,000; Full time

Job summary

Didomi is seeking a Senior Customer Onboarding Specialist in Paris to manage end-to-end onboarding from pre-kick-off to deployment and handover to Customer Success. You will drive successful implementations, help customers become autonomous with Didomi’s solutions, and coordinate with Sales, CS, Technical Support, Product, Engineering, and Marketing to resolve challenges.

In this role you will own customer portfolios, run kick-offs, perform technical audits when needed, deliver product training,

Qualifications

• Experience onboarding customers and leading cross-functional projects.
• Strong organizational skills to manage multiple customer projects.
• Autonomy to make decisions and drive initiatives.
• Comfortable collaborating with sales, CS, product, and engineering.

Responsibilities

• Own a portfolio of customers and lead onboarding kick-offs, audits, go-live, and handover.
• Deliver product training and troubleshoot issues with cross-functional teams.
• Identify risks, dependencies, and mitigation actions.
• Keep onboarding data accurate in Planhat and ensure smooth handover to CSM/KAM.
• Own cross-functional initiatives to improve onboarding, playbooks, or training.
• Collect and share customer feedback to improve products and processes.

Skills

Customer onboarding

Project management

Autonomy

Technical curiosity

Communication

CRM data quality

Process improvement

Tools

Planhat

Job description

Didomi is seeking a Senior Customer Onboarding Specialist in Paris to manage end-to-end onboarding from pre-kick-off to deployment and handover to Customer Success. You will drive successful implementations, help customers become autonomous with Didomi’s solutions, and coordinate with Sales, CS, Technical Support, Product, Engineering, and Marketing to resolve challenges.

In this role you will own customer portfolios, run kick-offs, perform technical audits when needed, deliver product training,