Senior Customer Onboarding & Implementation Lead

Didomi; Paris; On-site; EUR 85,000 - 125,000; Full time

Job summary

Didomi is seeking a Senior Customer Onboarding Specialist to lead end-to-end onboarding for a portfolio of customers. You will drive successful implementations, train customers, and collaborate with Sales, CS, Support, Product, Engineering, and Marketing to address challenges and continuously improve the onboarding experience.

You will manage kick-offs, go-live checks, and handover to Customer Success, while identifying risks and driving improvements to scale onboarding for diverse customer

Qualifications

• Experience in managing end-to-end customer onboarding journeys.
• Ability to run platform demos and training sessions.
• Strong stakeholder coordination across Sales, CS, Product and Engineering.
• Comfort with identifying and mitigating onboarding risks.
• Proactive in collecting feedback to improve processes.
• Excellent written and verbal communication in English.

Responsibilities

• Own end-to-end onboarding for a portfolio of customers, leading kick-offs, audits, setup calls, go-live checks, and handover to CS/Account teams.
• Deliver product training and troubleshoot implementation issues, coordinating with Technical Support and Engineering on complex cases.
• Identify inactive customers, blocked projects, risks, and implement follow-up and escalation.
• Maintain accurate onboarding data in Planhat and ensure smooth handover.
• Drive at least one cross-functional onboarding improvement initiative per semester.
• Share customer insights with Product and Engineering to improve solutions and processes.

Skills

Customer onboarding

Project management

Stakeholder collaboration

Technical curiosity

Communication skills

Operational rigor

Job description

Didomi is seeking a Senior Customer Onboarding Specialist to lead end-to-end onboarding for a portfolio of customers. You will drive successful implementations, train customers, and collaborate with Sales, CS, Support, Product, Engineering, and Marketing to address challenges and continuously improve the onboarding experience.

You will manage kick-offs, go-live checks, and handover to Customer Success, while identifying risks and driving improvements to scale onboarding for diverse customer