Senior Key Account Manager – D2C Growth (Paris)

Bigblue; Paris; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Meal vouchers

Unlimited snacks

ClassPass membership

MacBook or equivalent setup

100% health insurance coverage

Job summary

Bigblue in Paris (Hybrid) is seeking a Senior Account Manager to retain and grow our key European D2C brands. You will build strong partnerships, act as a trusted advisory, and translate data into strategic improvement plans to drive merchant success.

You will collaborate with stakeholders, monitor performance trends, and contribute to product and operational enhancements. Based in Paris or willing to relocate, you bring 5+ years in customer-facing roles and native French with English

Qualifications

• : 5+ years in customer-facing roles including 3+ years in logistics/fulfilment/e-commerce or related industry
• : Native-level French and professional proficiency in English
• : Strong communicator and relationship builder across multiple stakeholders
• : Data-driven with solid Excel skills and ability to present actionable insights in business reviews
• : Commercial mindset with problem-solving, prioritisation and strategic thinking
• : Proactive, autonomous, adaptable, eager to deepen logistics expertise
• : Based in Paris or willing to relocate

Responsibilities

• Build strong, long-term partnerships with key accounts
• Maintain relationships with strategic merchant accounts and act as trusted advisor
• Define improvement plans with merchants based on data analysis
• Identify new partnership opportunities and define improvement plans with merchants
• Deliver customer excellence and support stakeholders in day-to-day use of services
• Monitor customer feedback and performance trends and translate into actionable improvements
• Contribute to product and operational improvements based on merchant insights and market trends
• Optimize internal processes and tools to enhance customer experience
• Grow merchants' strategic development and identify growth-driving metrics
• Identify signals of dissatisfaction and implement solutions
• Suggest cross-selling and upselling initiatives to address customer needs

Skills

Relationship building

Data analysis

Excel

Communication

Strategic thinking

Tools

CRM software

Job description

Bigblue in Paris (Hybrid) is seeking a Senior Account Manager to retain and grow our key European D2C brands. You will build strong partnerships, act as a trusted advisory, and translate data into strategic improvement plans to drive merchant success.

You will collaborate with stakeholders, monitor performance trends, and contribute to product and operational enhancements. Based in Paris or willing to relocate, you bring 5+ years in customer-facing roles and native French with English