Senior Enterprise CSM & Growth Strategist (US & EMEA)

Sociabble; Paris; Hybride; EUR 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Annual RTT days

Holiday bonus (Syntec)

Meal vouchers

Equipment provided

Public transport 50% coverage

Alan health insurance

Résumé du poste

Sociabble, a Poppulo company, is seeking a Customer Success leader to own the business side of enterprise accounts in US & EMEA. Youll manage a high-touch portfolio with Directors and C‑levels, driving renewals, upsell, and strategy in a true duo with a Digital Project Manager.

Based in Paris (hybrid: 3 days on site, 2 days remote), you will grow revenue, build executive relationships, and ensure ROI and adoption across leading clients. Strong English and stakeholder management are essential.

Qualifications

• 5+ years managing enterprise client portfolios in B2B SaaS.
• Owned full sales cycle: renewals, upsell, cross-sell, negotiation and closing.
• Managed a high-touch portfolio of 10–25 accounts with senior-level cadence.
• Experienced with MEDDIC/BANT/SPIN or equivalent.
• Direct relationships with Directors and C-levels for 12+ months.
• Experience with US & EMEA enterprise clients and international stakeholders.
• English at C2 level; concise, structured communication.

Responsabilités

• Own renewals end to end: forecast renewal dates, build business cases, negotiate terms and close.
• Identify and qualify upsell and cross-sell opportunities; run full cycle autonomously.
• Turn project data into ROI, adoption, and impact narratives.
• Lead Steering Committees and business reviews with executive stakeholders.
• Collaborate with Digital Project Manager; align delivery with client goals.

Connaissances

Enterprise SaaS

Account management

Executive relationships

Portfolio management

English (C2)

Structured selling (MEDDIC/BANT/SPIN)

Renewals & upsell

Outils

Gainsight

Planhat

BI dashboards

Description du poste

Sociabble, a Poppulo company, is seeking a Customer Success leader to own the business side of enterprise accounts in US & EMEA. Youll manage a high-touch portfolio with Directors and C‑levels, driving renewals, upsell, and strategy in a true duo with a Digital Project Manager.

Based in Paris (hybrid: 3 days on site, 2 days remote), you will grow revenue, build executive relationships, and ensure ROI and adoption across leading clients. Strong English and stakeholder management are essential.