Senior Enterprise AI Customer Success Partner

Mosaic.tech; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Dust is seeking a Senior Customer Success Manager to lead the complete customer journey for Key & Strategic accounts from kickoff to long-term adoption and growth.

You will partner with executives and cross-functional teams to scale AI adoption, governance, and value realization across customer organizations. This GenAI-native company emphasizes ownership, speed, and measurable impact.

Qualifications

• Minimum 5 years in Customer Success, with a track record in SaaS adoption, retention and expansion.
• Proven ability to build and manage C-level relationships and run Executive Business Reviews.
• Experience developing and deploying digital adoption strategies for complex AI-driven products.
• Ability to drive change management and long adoption journeys with cross-functional coordination.
• Strong product knowledge and ability to explain technical concepts to non-technical stakeholders.
• Excellent English and French communication skills, written and presentations.
• High ownership and a doer attitude, comfortable with enterprise customers in an emerging field.

Responsabilités

• Lead and optimize the full customer lifecycle for your portfolio of Key & Strategic accounts, driving sustained engagement and expansion across teams.
• Drive organizational AI transformation as a change management partner, working cross-functionally with customer stakeholders to scale AI adoption company-wide.
• Drive measurable value realization through Enterprise Business Reviews, capturing customer impact and expanding Dust’s footprint.
• Orchestrate internal resources to deliver exceptional customer outcomes with AI Deployment Strategists, Forward‑Deployed Engineers, Product and Sales.
• Be the voice of customers to shape product development and maintain feedback loops between usage and roadmap priorities.
• Contribute to building the CS function with scalable playbooks and executive engagement programs.

Connaissances

Customer Success

Executive relationships

Change management

Digital adoption

Product knowledge

Bilingual English/French

Ownership

Description du poste

Dust is seeking a Senior Customer Success Manager to lead the complete customer journey for Key & Strategic accounts from kickoff to long-term adoption and growth.

You will partner with executives and cross-functional teams to scale AI adoption, governance, and value realization across customer organizations. This GenAI-native company emphasizes ownership, speed, and measurable impact.