Strategic AI Customer Success Leader

Dust; Paris; Hybride; EUR 90 000 - 135 000; Plein temps

Résumé du poste

Dust is a GenAI-native company seeking a Senior Customer Success Manager to lead the end-to-end journey for our Key & Strategic accounts. You will partner with executive stakeholders to drive adoption, value realization, and strategic growth across customer organizations.

You’ll collaborate with AI Deployment Strategists, engineers, product, and Sales to scale Dust’s impact, shape the CS function, and own outcomes with a doer attitude.

Qualifications

• Minimum 5 years in Customer Success roles
• Demonstrated ability to build and manage C-level relationships
• Proven impact driving digital adoption and enablement strategies
• Proven ability to drive organizational change management
• Proven ability to develop deep product knowledge and communicate technical concepts
• Excellent English and French communication skills

Responsabilités

• Lead and optimize the full customer lifecycle for Key & Strategic accounts, driving engagement and expansion
• Drive AI transformation as a change management partner with executive stakeholders
• Deliver measurable value through Enterprise Business Reviews and account growth
• Coordinate internal resources with AI Deployment Strategists, Forward-Deployed Engineers, Product, and Sales
• Be the voice of customers to shape product development in GenAI space
• Contribute to building scalable CS playbooks, health frameworks, and processes

Connaissances

Customer Success

Executive relationships

Digital adoption

AI knowledge

English & French

Description du poste

Dust is a GenAI-native company seeking a Senior Customer Success Manager to lead the end-to-end journey for our Key & Strategic accounts. You will partner with executive stakeholders to drive adoption, value realization, and strategic growth across customer organizations.

You’ll collaborate with AI Deployment Strategists, engineers, product, and Sales to scale Dust’s impact, shape the CS function, and own outcomes with a doer attitude.