Senior Customer Success Ops Lead — Hybrid (Paris/NY)

LeanScale, Inc.; Paris; Hybrid; EUR 110,000 - 170,000; Full time

Benefits offered by this job

Equity package

Generous time off

Parental leave

High-end equipment

Job summary

Pigment is seeking a Customer Success Operations Manager to own strategy, planning, and the operational backbone of the CS organization. The role focuses on how CS plans, runs, and aligns, building rhythms, workflows, and cross-functional connections for scalable, high-quality customer experiences.

This is a hybrid role based in Paris or New York, offering exposure to a fast-growing SaaS environment and opportunities to implement AI-driven automations across the customer lifecycle.

Qualifications

• 5-8 years of Operations experience in Customer Success, Revenue Operations, or Business Operations in a SaaS or high-growth tech environment.
• Proven experience designing and implementing CS systems, workflows, and success metrics, and AI-driven automations in a mature ($100M+ ARR) revenue organization.
• Deep understanding of customer lifecycle management and CS platforms (e.g., Gainsight, Totango, Vitally).
• Strong analytical and strategic thinking skills; able to translate data into insights and action.

Responsibilities

• Set direction for CS with a predictable cadence and quarterly planning.
• Design and refine CS workflows along the customer journey.
• Build scalable playbooks for onboarding, adoption, renewals, and expansion.
• Drive cross-functional alignment with Sales, Product, Marketing, and Professional Services.
• Lead adoption of AI and automation across the CS team to scale capacity.

Skills

Operations experience

CS systems design

AI-driven automations

Analytics & insights

Stakeholder management

Tools

Gainsight

Totango

Vitally

Job description

Pigment is seeking a Customer Success Operations Manager to own strategy, planning, and the operational backbone of the CS organization. The role focuses on how CS plans, runs, and aligns, building rhythms, workflows, and cross-functional connections for scalable, high-quality customer experiences.

This is a hybrid role based in Paris or New York, offering exposure to a fast-growing SaaS environment and opportunities to implement AI-driven automations across the customer lifecycle.