Hybrid CS Ops Manager — Integrations & Growth

LeanScale, Inc.; Paris; Hybrid; EUR 70,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

Family support

Paid leave

Development opportunities

Wellness initiatives

Team activities

Job summary

PubMatic in Paris is seeking a Customer Success Operations Manager for a 12-month maternity cover. You will manage technical integrations and optimize performance, partnering with Sales, Product, Marketing and Engineering to deliver tailored plans and insights.

You will also ensure high-quality client support and drive revenue growth. The role requires hands-on programmatic knowledge, strong analytical skills, and fluent French (C1).

Qualifications

• Experience in programmatic advertising including Header Bidding, ORTB, RTB/PMP.
• Familiarity with SSPs, Prebid wrappers, ad servers (GAM) and multiple ad formats.
• Strong analytical skills with datasets to identify trends and root causes.
• Proficient in Excel for analysis and reporting.
• Understanding of web technologies and debugging tools is advantageous.
• Ability to manage onboarding, client support, and optimisation simultaneously.
• Clear communication to explain technical concepts to diverse audiences.
• Structured, detail-oriented, collaborative mindset.
• Fluent French (C1 minimum).

Responsibilities

• Own publisher account setup and manage Tier 1 omnichannel accounts on the PubMatic platform.
• Deliver seamless technical integrations with projects completed on time and to a high standard.
• Provide responsive, high-quality support within defined SLAs, troubleshooting and resolving technical issues.
• Proactively analyse and optimise account performance to increase yield and deliver actionable recommendations.
• Partner with Sales, Product, Marketing, and Engineering to deliver tailored implementation plans.
• Manage and update internal systems (e.g. Salesforce, JIRA) with accuracy and consistency.
• Respond to and resolve integration issues, discrepancies, and brand safety escalations.
• Generate and interpret performance reports, turning data into clear client insights.
• Build strong client relationships, identifying growth opportunities and supporting revenue targets.

Skills

Programmatic advertising

SSPs Prebid wrapper GAM

Analytical skills

Excel

Web technologies debugging

Onboarding and client support

Clear communication

Structured approach

Fluent French (C1)

Tools

Salesforce

JIRA

Job description

PubMatic in Paris is seeking a Customer Success Operations Manager for a 12-month maternity cover. You will manage technical integrations and optimize performance, partnering with Sales, Product, Marketing and Engineering to deliver tailored plans and insights.

You will also ensure high-quality client support and drive revenue growth. The role requires hands-on programmatic knowledge, strong analytical skills, and fluent French (C1).