AI-Driven Customer Success Manager - Automotive SaaS

MotorK; Paris; Hybride; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Company car

Meal vouchers

Breakfasts and collaboration days

Résumé du poste

MotorK in Paris is seeking a Customer Success Manager to join the Sales and Customer Success team. You will own onboarding, manage client lifecycles, and work with Delivery, Sales, and Product teams to drive product adoption and revenue growth.

The role requires a native French speaker with English fluency, experience in SaaS or digital products, and strong stakeholder management. Hybrid Paris office with field trips across France, salary 40k-50k plus commission.

Qualifications

• Experience in Sales, Account Management, or Customer Success in SaaS/digital product environment.
• Deep understanding of the B2B automotive dealer sector and web technologies or SaaS.
• Strong stakeholder management, communication and relationship-building skills.
• Native French speaker, fluency in English.

Responsabilités

• Serve as the primary reference point for clients throughout their lifecycle with MotorK, taking full account management ownership.
• Own the customer onboarding journey from contract signature to successful product go-live, ensuring activation aligns with the dealer's digital strategy and signed SLA.
• Conduct structured onboarding sessions, translate client requirements into clear delivery briefs, and manage cross-functional execution.
• Drive adoption, prevent churn, and execute upselling/cross-selling activities to meet revenue goals.
• Provide ongoing digital marketing, lead generation, and lead management expertise using the DealerK Method.
• Track and report on key account metrics, including NPS, retention, time-to-go-live, and product adoption rates.

Connaissances

French (native)

English (fluent)

Project management

Stakeholder management

Communication skills

Outils

CMS

SEO concepts

Description du poste

MotorK in Paris is seeking a Customer Success Manager to join the Sales and Customer Success team. You will own onboarding, manage client lifecycles, and work with Delivery, Sales, and Product teams to drive product adoption and revenue growth.

The role requires a native French speaker with English fluency, experience in SaaS or digital products, and strong stakeholder management. Hybrid Paris office with field trips across France, salary 40k-50k plus commission.