Senior Customer Success Lead – Data Tech (Hybrid Paris)

Salesforce, Inc.; Paris; Hybrid; EUR 90,000 - 130,000; Full time

Job summary

Informatica in Paris, France is seeking a Senior Customer Success Manager to join our hybrid team. You will support customers' successful adoption of Informatica technologies, guiding use cases and building sustained value from deployment.

You will collaborate with internal teams such as Customer Support, Professional Services, Product Development, and Sales to ensure customer satisfaction, drive adoption, and expand usage across multiple use cases.

Qualifications

• Executive-level communication with senior IT and business leaders.
• Strong understanding of data management in SaaS environments.
• Experience managing large accounts and cross-functional teams.

Responsibilities

• Manage onboarding for new Informatica customers.
• Collaborate with customer teams to build Informatica skills.
• Identify use cases and define value with Informatica products.
• Guide onboarding to launch and demonstrate business impact.
• Escalate and resolve issues to maintain satisfaction.
• Coordinate cross‑functional resources to drive outcomes.
• Develop trusted advisor relationships and references.
• Survey customers and adjust plans to improve satisfaction.
• Create shared success plans and track adoption metrics.

Skills

Executive-level communication

SaaS data management

Customer success management

Cross-functional collaboration

Strategic account management

Job description

Informatica in Paris, France is seeking a Senior Customer Success Manager to join our hybrid team. You will support customers' successful adoption of Informatica technologies, guiding use cases and building sustained value from deployment.

You will collaborate with internal teams such as Customer Support, Professional Services, Product Development, and Sales to ensure customer satisfaction, drive adoption, and expand usage across multiple use cases.