Customer Success Delivery Manager: Hybrid in Paris

SoftwareONE; Paris; Hybrid; EUR 60,000 - 85,000; Full time

Job summary

SoftwareOne in Paris is seeking a Customer Success Delivery Manager to maintain ongoing relationships with a portfolio of major enterprise accounts and ensure an exceptional customer experience. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

You will collaborate with internal teams to manage quotes, licensing, and end-to-end processes, while driving timely resolutions of

Qualifications

• Demonstrated experience supporting sales teams to help acquire, retain, and grow customer relationships while maintaining strong client relations
• Proven ability to manage time, priorities, and daily workload efficiently, including handling high volumes of work and meeting tight deadlines
• Strong relationship-building skills with clear verbal and written communication and the ability to work independently, show initiative, and adapt to change
• Solid understanding of operational policies, processes, and procedures, with experience in researching information, planning, and scheduling
• Highly motivated and results-oriented, with a proactive and solutions-focused mindset
• Detail-oriented with the ability to break down complex tasks and a strong understanding of technology solutions

Responsibilities

• Manage quote creation, order processing, and daily customer and partner requests
• Provide licensing support in collaboration with cross-functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

Job description

SoftwareOne in Paris is seeking a Customer Success Delivery Manager to maintain ongoing relationships with a portfolio of major enterprise accounts and ensure an exceptional customer experience. You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

You will collaborate with internal teams to manage quotes, licensing, and end-to-end processes, while driving timely resolutions of