Customer Success Delivery Manager - Sales Ops (Hybrid, Paris)

SoftwareONE; Mauguio, Paris; Hybrid; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Global culture

Mentor support

President’s Club

Lifelong education

Hire to Grow

Job summary

SoftwareOne in Paris, France is seeking a Customer Success Delivery Manager to maintain regular contact with an assigned portfolio of existing customers. You will work with Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key responsibilities include managing quote creation, order processing, licensing support, and coordinating with Account Managers, Finance, Back Office, and Procurement to enable end-to-end delivery.

Qualifications

• Demonstrated experience supporting sales teams to help acquire, retain, and grow customer relationships while maintaining strong client relations.
• Proven ability to manage time, priorities, and daily workload efficiently, including handling high volumes of work and meeting tight deadlines.
• Strong relationship‑building skills with clear verbal and written communication and the ability to work independently, show initiative, and adapt to change.
• Solid understanding of operational policies, processes, and procedures, with experience in researching information, planning, and scheduling.
• Highly motivated and results‑oriented, with a proactive and solutions‑focused mindset.
• Detail‑oriented with the ability to break down complex tasks and a strong understanding of technology solutions.

Responsibilities

• Manage quote creation, order processing, and daily customer and partner requests.
• Provide licensing support in collaboration with cross-functional teams to address customer needs.
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end-to-end processes.
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams.
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers.

Skills

Relationship management

Time management

Communication

Policy understanding

Tech-savvy

Proactive mindset

Job description

SoftwareOne in Paris, France is seeking a Customer Success Delivery Manager to maintain regular contact with an assigned portfolio of existing customers. You will work with Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key responsibilities include managing quote creation, order processing, licensing support, and coordinating with Account Managers, Finance, Back Office, and Procurement to enable end-to-end delivery.