Senior Customer Service & Accounts Expert - Logistics

Reverse; Balma; Presencial; EUR 42.000 - 54.000; Jornada completa

Descripción de la vacante

Reverse, a long-established group in pallet management and logistics, is expanding its France team and seeks an Expert Customer Service (m/f/d). You will manage key customer accounts, balance load carrier demand, and collaborate with sales and project teams to drive efficiency and customer satisfaction.

Fluent English and French are required, with strong MS Excel and ERP skills (Dynamics NAV/Navision). The role reports to the Customer Service Manager and involves commercial support and network

Formación

• 2 to 5 years of relevant professional experience in Customer Service or Internal Sales within logistics or transportation.
• Commercial training or apprenticeship completed.
• Business fluent in English and French, with ability to communicate across regions.

Responsabilidades

• Account and flow management: supervise customer accounts and balance demand from active load carriers.
• Relationship management: nurture and expand long-term partnerships with portfolio customers.
• Customer care & issue resolution: handle complaints efficiently and professionally.
• Sales support: collaborate with Sales Managers to identify, approach, and onboard new customers.
• Commercial operations: prepare proposals and price adaptations.
• Network strategy: support development and optimization of regional/country network.
• Credit & receivables: supervise customer receivables.
• Project and market intelligence: track trends and prepare analyses and reports.
• Administration & innovation: perform routine admin tasks and contribute improvements.

Conocimientos

English fluency

French fluency

Educación

Commercial training / apprenticeship

Herramientas

MS Excel

Microsoft Dynamics NAV / Navision

Descripción del empleo

Reverse, a long-established group in pallet management and logistics, is expanding its France team and seeks an Expert Customer Service (m/f/d). You will manage key customer accounts, balance load carrier demand, and collaborate with sales and project teams to drive efficiency and customer satisfaction.

Fluent English and French are required, with strong MS Excel and ERP skills (Dynamics NAV/Navision). The role reports to the Customer Service Manager and involves commercial support and network