Senior Customer Service Representative (f/m/d)

IVAM Microtechnology Network; France; Hybride; EUR 60 000 - 85 000; Plein temps

Résumé du poste

X-FAB France is seeking a Senior Customer Account Manager to build lasting customer relationships, manage orders, coordinate deliveries, and ensure satisfaction across the portfolio. You will analyze forecasts, anticipate risks, and ensure adherence to commercial agreements in a fast-paced industrial environment.

The role requires a Master's degree in SCM/CRM, 5+ years of experience in industry, and strong English (B2) with Mandarin as a plus.

Qualifications

• Master's degree in SCM or CRM.
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• Minimum 5 years of significant experience in an industrial environment.
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• Proficiency in English (B2) and Mandarin as an asset.
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Responsabilités

• Manage customer orders and coordinate deliveries with internal teams.
• Analyze forecasts, anticipate risks, and communicate proactively about issues.
• Ensure implementation of commercial agreements and handle returns/requests.
• Develop strong customer relationships with responsive support.
• Support audits and reviews to sustain satisfaction and retention.
• Contribute to achieving on-time delivery and revenue targets with improvement ideas.

Connaissances

English proficiency

Mandarin asset

Autonomous

Detail-oriented

Prioritization

ERP systems

MS Office

Formation

Master's degree in SCM/CRM

Outils

ERP (Microsoft AX)

Excel

PowerPoint

Word

Description du poste

Senior Customer Service Representative (f/m/d)

Purpose of the Role

The Customer Support department of X-FAB France is looking for its new Customer Account Manager (m/f/x).

As a Customer Account Manager (m/f/x), you will build long-lasting and trusted relationships with customers while maximizing their satisfaction in order to ensure the sustainability and growth of the revenue generated by your customer portfolio.

Key Responsibilities

• Manage customer orders, monitor their execution, and coordinate deliveries in collaboration with internal teams and other group sites.
• Analyze customer forecasts, anticipate risks, and ensure proactive communication in the event of production or delivery issues.
• Ensure the implementation of commercial agreements and handle customer complaints, product returns, and specific requests.
• Develop and maintain strong, long-term customer relationships by providing responsive support and high-quality communication.
• Participate in customer audits and business reviews to support customer satisfaction and account retention.
• Contribute to achieving performance objectives (On-Time Delivery, revenue, customer satisfaction) and propose continuous improvement initiatives.

Your Profile

• Master's degree (Business School, Master's Degree, or equivalent) with a specialization in Supply Chain Management or Customer Relationship Management.
• Minimum of 5 years of significant professional experience in an industrial environment.
• Professional proficiency in English (B2 level or above); knowledge of Mandarin Chinese would be a strong asset.
• Autonomous, detail-oriented, and curious.
• Ability to coordinate multiple topics simultaneously while meeting deadlines and customer expectations.
• Comfortable working in a fast-paced environment requiring adaptability and strong prioritization skills.
• Proficient in the Microsoft Office Suite (Excel, PowerPoint, Word) and experienced with ERP systems (e.g., Microsoft AX).