EXPERT CUSTOMER SERVICE (H/F)

Reverse; Balma; On-site; EUR 42,000 - 54,000; Full time

Job summary

Reverse, a long-established group in pallet management and logistics, is expanding its France team and seeks an Expert Customer Service (m/f/d). You will manage key customer accounts, balance load carrier demand, and collaborate with sales and project teams to drive efficiency and customer satisfaction.

Fluent English and French are required, with strong MS Excel and ERP skills (Dynamics NAV/Navision). The role reports to the Customer Service Manager and involves commercial support and network

Qualifications

• 2 to 5 years of relevant professional experience in Customer Service or Internal Sales within logistics or transportation.
• Commercial training or apprenticeship completed.
• Business fluent in English and French, with ability to communicate across regions.

Responsibilities

• Account and flow management: supervise customer accounts and balance demand from active load carriers.
• Relationship management: nurture and expand long-term partnerships with portfolio customers.
• Customer care & issue resolution: handle complaints efficiently and professionally.
• Sales support: collaborate with Sales Managers to identify, approach, and onboard new customers.
• Commercial operations: prepare proposals and price adaptations.
• Network strategy: support development and optimization of regional/country network.
• Credit & receivables: supervise customer receivables.
• Project and market intelligence: track trends and prepare analyses and reports.
• Administration & innovation: perform routine admin tasks and contribute improvements.

Skills

English fluency

French fluency

Education

Commercial training / apprenticeship

Tools

MS Excel

Microsoft Dynamics NAV / Navision

Job description

Our client is part of a long-established group specialising in the management, supply and relocation of pallets.

As the European market leader thanks to its international presence, the company supports transport firms, retailers and industry across Europe in meeting their specific load transport requirements.

As part of its expansion in France, we are seeking an EXPERT CUSTOMER SERVICE (H/F)

Position Overview

• Job Title: Expert Customer Service (m/f/d)
• Working Hours: Full-time, 35 hours per week
• Reports to: Manager Customer Service of the respective country team
• Leadership Responsibilities: No disciplinary or technical leadership

Role Purpose

As an Expert in Customer Service, you will be responsible for the comprehensive management of customer accounts, balancing load carrier demand, maintaining and developing strong client relationships, and collaborating closely with the sales and project teams to drive network efficiency and customer satisfaction.

Key Responsibilities & Tasks

• Account & Flow Management: Supervise and manage customer accounts while proactively overseeing active load carriers and balancing demand.
• Relationship Management: Nurture and expand long-term business partnerships through qualified advice, regular consultation, and continuous support to portfolio customers.
• Customer Care & Issue Resolution: Handle and resolve customer complaints efficiently and professionally.
• Sales Support & Business Growth: Work in close alignment with Sales Managers; actively identify, approach, and onboard new customers.
• Commercial Operations: Calculate, prepare, and finalize commercial proposals and offers, as well as implement price adaptations.
• Network Strategy: Support the strategic development and optimization of the regional/country network with a clear focus on efficiency and value creation.
• Credit & Receivables: Supervise and manage customer receivables.
• Project & Market Intelligence: Assist Project Management initiatives, track market and competitor trends across the load carrier industry, and prepare reports, analyses, and evaluations.
• Administration & Innovation: Execute routine administrative tasks and contribute fresh, innovative ideas to continuously improve operational processes.

Profile & Qualifications

Education & Professional Experience

• Successfully completed commercial training/apprenticeship or a comparable educational qualification.
• 2 to 5 years of relevant professional experience in Customer Service or Internal Sales (in-house), ideally within the logistics or transportation industry.

Language & IT Skills

• English & French: Business fluent proficiency is mandatory.
• Additional Languages: Additional foreign language skills relevant to the assigned region are considered a strong asset.
• Software: Strong computer literacy, with solid proficiency in MS Office (particularly MS Excel) and enterprise ERP systems (especially Microsoft Dynamics NAV / Navision).

Core Competencies & Soft Skills

• Strong verbal and written communication skills with persuasive negotiation capabilities.
• Positive attitude and professional demeanor, especially over the phone.
• High customer orientation and strong service-driven mentality.
• Solution-oriented mindset with high assertiveness, confidence, and adaptability.
• Creative thinker with resourceful problem-solving skills and improvisation talent.
• Proactive self-starter with the ability to quickly master new topics and methods.
• Structured, highly organized working methodology and dependable team player.
• Well-developed intercultural competence and comfort in communicating with stakeholders across all organizational levels.