Senior CSM - French Region | Cloud Networking & Security

catonetworks; Paris; Sur place; EUR 80 000 - 100 000; Plein temps

Avantages offerts par ce poste

Travel opportunities

Résumé du poste

Cato Networks is seeking a Senior Customer Success Manager for the French region. You will be a trusted advisor to our top customers from deployment through renewal, inspiring adoption and expansion with your customer-facing and technical acumen.

You will collaborate with Sales, CS, R&D and Support to drive post-sales motions, including QBRs and renewals, travel up to 25% and delivering value as a trusted advisor. Join a high-growth SaaS leader building secure cloud networking.

Qualifications

• 5+ years of experience in a Customer Success or sales role at a high-growth SaaS vendor.
• Experience with Networking, Security or AI software solutions.
• Excellent customer communication and presentation skills.
• Ability to listen and understand customer needs and translate into actions.
• Ability to influence stakeholders and establish a Trusted Advisor relationship.
• Very well organised and able to work in a fast-paced environment.
• Up to 25% travel is required.

Responsabilités

• Own the health of assigned accounts and drive retention and growth.
• Develop meaningful relationships with key customer stakeholders and internal teams.
• Own and orchestrate post-sales motions including QBRs, product adoption assessments, renewals and upsells.

Connaissances

Customer Success

Sales experience

Networking

Security

AI software

Communication skills

Presentation skills

Active listening

Influencing

Organised

Travel willingness

Description du poste

Cato Networks is seeking a Senior Customer Success Manager for the French region. You will be a trusted advisor to our top customers from deployment through renewal, inspiring adoption and expansion with your customer-facing and technical acumen.

You will collaborate with Sales, CS, R&D and Support to drive post-sales motions, including QBRs and renewals, travel up to 25% and delivering value as a trusted advisor. Join a high-growth SaaS leader building secure cloud networking.