Senior Customer Success Manager

Cato Networks; Paris; Vor Ort; EUR 75.000 - 110.000; Vollzeit

Zusammenfassung

Cato Networks in Paris is seeking a Senior Customer Success Manager for the French region to be a trusted advisor to our top customers from deployment through renewal. In this role you will inspire and support customer adoption and expansion, using your customer-facing and technical acumen to drive success.

You will build durable relationships with stakeholders across Sales, CS, R&D and Support Engineering, guiding product adoption and value realization.

Qualifikationen

• 5+ years in a Customer Success or sales role at a high growth SaaS software or technology vendor.
• Experience with Networking, Security or AI Software solutions.
• Excellent customer communication and presentation skills.
• Ability to listen and truly understand customer needs and provide solutions.
• Ability to influence at all levels and gain trusted advisor status.
• Must be well organized and able to work in a fast-paced environment.
• Ownership mindset with ability to drive issues to resolution.

Aufgaben

• Responsible for health of assigned accounts, ensuring customers realize full value of the technology.
• Develop meaningful relationships with key stakeholders within the customer and with Sales, CS, R&D and Support Engineering teams.
• Own and orchestrate post-sales motions including QBRs, product adoption maturity assessments, renewals and upsells.

Kenntnisse

Customer Success

Sales experience

SaaS experience

Communication skills

Presentation skills

Relationship building

Jobbeschreibung

At Cato Networks, we have a team of veteran technology and security experts, looking to change the world. We believe that while good engineers can create simple solutions for complex problems, great engineers can make complex problems - simple.

Welcome to the future of cloud networking and security!

Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don't miss it!

As a Cato Senior Customer Success Manager for the French region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Required Skills and Experience:

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working withNetworking, Security or AI Software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved