Senior Customer Success Manager

catonetworks; Paris; On-site; EUR 80,000 - 100,000; Full time

Benefits offered by this job

Travel opportunities

Job summary

Cato Networks is seeking a Senior Customer Success Manager for the French region. You will be a trusted advisor to our top customers from deployment through renewal, inspiring adoption and expansion with your customer-facing and technical acumen.

You will collaborate with Sales, CS, R&D and Support to drive post-sales motions, including QBRs and renewals, travel up to 25% and delivering value as a trusted advisor. Join a high-growth SaaS leader building secure cloud networking.

Qualifications

• 5+ years of experience in a Customer Success or sales role at a high-growth SaaS vendor.
• Experience with Networking, Security or AI software solutions.
• Excellent customer communication and presentation skills.
• Ability to listen and understand customer needs and translate into actions.
• Ability to influence stakeholders and establish a Trusted Advisor relationship.
• Very well organised and able to work in a fast-paced environment.
• Up to 25% travel is required.

Responsibilities

• Own the health of assigned accounts and drive retention and growth.
• Develop meaningful relationships with key customer stakeholders and internal teams.
• Own and orchestrate post-sales motions including QBRs, product adoption assessments, renewals and upsells.

Skills

Customer Success

Sales experience

Networking

Security

AI software

Communication skills

Presentation skills

Active listening

Influencing

Organised

Travel willingness

Job description

Welcome to the future of cloud networking and security! Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato's unique technology inspired a brand-new product category, later named "SASE" by Gartner and a market expected to reach $28.5 billion by 2028.

This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader - don't miss it!

As a Cato Senior Customer Success Manager for the French region, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.

Curiosity - you have a desire to truly understand our customers' business needs.

Creativity - you can find a sustainable path to yes.

Empathy - you connect at a human level with our customers and you genuinely care

Responsibilities:

• Responsible for the health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
• Develop meaningful relationships with key stakeholders within the customer as well as Cato's teams (Sales, Customer Success, R&D and Support Engineering)
• Own and orchestrate Cato's post sales motion, including conducting QBRs, product adoption maturity assessments, managing renewals and upsells

Required Skills and Experience:

• 5+ year of experience ideally in a Customer Success or sales role at a high growth SaaS software or technology vendor
• Experience working with Networking, Security or AI Software solutions
• Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
• Ability to effectively listen and truly understand the customer needs, even if they're not effectively articulated, and find sustainable solutions
• Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
• Must be very well organised and able to work effectively in a nimble and fast-paced environment
• Effective problem solver, shows ownership and wants to see issues resolved
• Ability to travel up to 25% of the time

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