Senior Account Manager (m/f/d)

JustRelate Group; France; Sur place; EUR 50 000 - 70 000; Plein temps

Avantages offerts par ce poste

Friendly home office policy

Meal vouchers

Professional training

Company library

Celebrations of special events

Local and global team events

Résumé du poste

A leading technology firm is seeking an experienced Account Manager to act as the technical face of the Group in both French and English-speaking markets. The ideal candidate will have a minimum of 5 years' experience in account management and fluency in both languages. Responsibilities include managing contract commitments, collaborating with multiple teams, and conducting market analysis. The company offers a friendly home office policy and various perks including meal vouchers and professional training.

Qualifications

• Minimum of 5 years’ experience in account management.
• Professional fluency in both English and French, with native-level proficiency in French.
• Strong expertise in customer retention strategies.
• Excellent communication and client relationship skills.

Responsabilités

• Report to the General Manager in France.
• Manage contractual commitments and renewals.
• Analyze and report to the Executive Committee.
• Conduct market and competitive monitoring.

Connaissances

Account management

Fluency in English and French

Digital marketing

CRM proficiency

Analytical thinking

Outils

CRM tools

Description du poste

• Reporting to the General Manager France, you’ll be the technical face of the Group across French and English-speaking markets.
• Identify growth opportunities (upselling and cross-selling).
• Commercially responsible for ensuring contractual commitments and renewals are properly managed (financial and legal commitments).
• Ensure accurate and consistent maintenance of internal CRM tools.
• Collaborate with New Business for Land & Expand, CSM, Marketing, and Product teams to address client needs in a consistent and effective manner.
• Contribute to cross-functional projects to align client needs with product developments and company priorities.
• Contribute to the continuous improvement of account management processes.
• Participate in trade shows organized by JustRelate or events where JustRelate is represented.
• Work closely with support teams (administration, finance, etc.).
• Provide analysis and reporting to the Head of Account Managers.
• Prepare analysis and reporting for the Executive Committee (CODIR).
• Escalate in real time any major risks identified for a client.
• Conduct market and competitive monitoring related to the company’s target markets and its clients’ industries.
• Structure and document insights to ensure knowledge is recorded and shared internally.

Your Skills

Minimum of 5 years’ experience in account management.

Professional fluency in both English and French, with native-level proficiency in French.

Strong digital and marketing culture.

Solution-oriented mindset with solid knowledge of the MarTech ecosystem.

Multi-product expertise: experience in a multi-solution environment, complex sales cycles, and the ability to manage and sell multiple solutions in a coordinated way.

Strong expertise in account management and customer retention strategies.

Excellent command of sales, negotiation, and customer satisfaction methodologies.

Proficiency with CRM tools and data analysis to track account performance.

Excellent communication and client relationship skills, particularly in remote settings.

Strong analytical and strategic thinking abilities to drive account growth.

Proactive, results-oriented, and capable of working autonomously.

• Friendly home office policy.
• Meal vouchers and transportation subsidies.
• Professional training.
• Company library with the possibility to buy new books.
• Celebrations of special events e.g. marriage, childbirth, work anniversary.
• Local team dinners and global team events: Summer Party and Christmas Party.