Account Manager

Book in Beautiful; La None; Remote; EUR 36,000 - 44,000; Full time

Benefits offered by this job

Remote-first working environment

Bonuses based on performance

25 holiday days per year

Laptop and phone

Job summary

Book in Beautiful is seeking a proactive Business Advisor (our internal name for Account Manager) to partner with clients and maximize the benefits they receive from our booking system. You’ll treat every client interaction as an opportunity to add value and build trust.

In this remote-first role, you’ll activate new clients, conduct demos, manage ongoing relationships, identify upsell opportunities, and help customers adopt features that drive their business growth.

Qualifications

• Experience in client acquisition and account management.
• Ability to understand client needs and build long-term relationships.
• Highly organized and self-managing, able to structure and prioritise work.
• Result-oriented with focus on actions driving portfolio growth.
• Fluent in French (native) and English.

Responsibilities

• Guide new clients through setup and activation with personalized attention.
• Conduct comprehensive demo calls and walkthroughs for promising leads.
• Reply to assigned messages via Intercom within business hours.
• Maintain ongoing relationship-building with regular check-ins.
• Coach clients to maximize adoption of features and optimize business decisions.
• Collaborate with Marketing on client education.

Skills

Account management

Relationship building

Time management

Results oriented

French (native)

Intercom

Tools

Intercom

Job description

We are looking for a proactive, relationship-focused Business Advisor (our internal name for Account Manager) with the aim to become a true partner in our clients' success. You'll have the expertise and time to help clients maximize the benefits they receive from our booking system, seeing every client interaction as an opportunity to add value and build trust.

Working closely with our Technical Specialists (who provide reactive technical support), you'll be the primary relationship architect, ensuring fast, personalized responses and building the foundation for long-term client retention and growth.

Client Activation & Onboarding

• Guide new clients through setup and activation with personalized attention

• Conduct comprehensive demo calls and booking system walkthroughs for promising leads

Proactive Relationship Management

• Evaluate new leads and independently conduct research on promising ones before reaching out to them

• Reply to all assigned messages via Intercom within a timely manner during business hours

• Maintain continued relationship-building beyond activation, conducting regular relationship check-ins

• Coach clients to get the most out of our software (feature adoption guidance) and optimize their business decisions

• Collaborate with our Marketing team on client education

Revenue Growth & Expansion

• Identify upselling opportunities for existing clients

• Identify and address potential churn risks through proactive engagement

• Promote referral program initiatives

• A remote-first, autonomous working environment

• The opportunity to significantly impact the growth of the company

• A fixed salary of €40,000

• Bonuses based on performance

• 25 holiday days per year

• A laptop and phone

Essential

• You have experience in a client acquisition role (Sales or Account Management)

• You enjoy understanding client's needs and building long term relationships with them (on the phone and via messages)

• You are highly organized and self-managing, able to structure your own work and prioritize effectively

• You are result-oriented and able to focus on the actions that will impact the most the growth of your portfolio

• You are native in French and fluent in English

Nice-to-have

• Experience in booking/scheduling software or tools for service-based businesses

• Knowledge of Spanish and/or German is a plus