Senior Account Manager — Growth & Partnerships (Hybrid, Paris)

BigBlue; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Meal vouchers

Gym/Wellness perks

MacBook or required setup

Health insurance

Job summary

Bigblue is looking for a Senior Account Manager to retain and grow our key European D2C brands. You will manage strategic merchant accounts from Paris, delivering value through strong partnerships and data-driven insights.

Based in Paris or willing to relocate, you will work in a hybrid model and collaborate across our European network to drive growth and optimize customer experience.

Qualifications

• 5+ years' experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry.
• Native-level French and professional proficiency in English.
• Strong communicator and relationship builder, comfortable managing multiple stakeholders.
• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews.
• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills.

Responsibilities

• Build strong, long-term partnerships with strategic merchant accounts.
• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact.
• Define improvement plans with merchants based on data analysis.
• Identify new partnership opportunities and define improvement plans with merchants.
• Deliver customer excellence by supporting stakeholders in day-to-day use of Bigblue's services.
• Monitor customer feedback and performance trends, and translate them into actionable improvements.
• Contribute to product and operational improvements based on merchant insights and market trends.
• Optimize internal processes and tools to improve the overall customer experience.
• Grow hand-in-hand by contributing to merchants' strategic development and identifying growth metrics.
• Identify signals of dissatisfaction and implement solutions.
• Suggest out-of-the-box initiatives to engage merchants.
• Implement cross-selling and upselling strategies to address customer needs and unlock value.

Skills

Customer-facing roles

Logistics experience

E-commerce

Excel

Job description

Bigblue is looking for a Senior Account Manager to retain and grow our key European D2C brands. You will manage strategic merchant accounts from Paris, delivering value through strong partnerships and data-driven insights.

Based in Paris or willing to relocate, you will work in a hybrid model and collaborate across our European network to drive growth and optimize customer experience.