Senior Account Manager

BigBlue; Paris; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Meal vouchers

Gym/Wellness perks

MacBook or required setup

Health insurance

Job summary

Bigblue is looking for a Senior Account Manager to retain and grow our key European D2C brands. You will manage strategic merchant accounts from Paris, delivering value through strong partnerships and data-driven insights.

Based in Paris or willing to relocate, you will work in a hybrid model and collaborate across our European network to drive growth and optimize customer experience.

Qualifications

• 5+ years' experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry.
• Native-level French and professional proficiency in English.
• Strong communicator and relationship builder, comfortable managing multiple stakeholders.
• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews.
• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills.

Responsibilities

• Build strong, long-term partnerships with strategic merchant accounts.
• Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact.
• Define improvement plans with merchants based on data analysis.
• Identify new partnership opportunities and define improvement plans with merchants.
• Deliver customer excellence by supporting stakeholders in day-to-day use of Bigblue's services.
• Monitor customer feedback and performance trends, and translate them into actionable improvements.
• Contribute to product and operational improvements based on merchant insights and market trends.
• Optimize internal processes and tools to improve the overall customer experience.
• Grow hand-in-hand by contributing to merchants' strategic development and identifying growth metrics.
• Identify signals of dissatisfaction and implement solutions.
• Suggest out-of-the-box initiatives to engage merchants.
• Implement cross-selling and upselling strategies to address customer needs and unlock value.

Skills

Customer-facing roles

Logistics experience

E-commerce

Excel

Job description

About The Role

As a Senior Account Manager, you will be responsible for retaining and growing Bigblue's key accounts - some of the most promising European D2C brands - and play a central role in their success.

Location: Paris 9th, France (Hybrid)

As an Account Manager, you will:

• Build strong, long-term partnerships
  • Build and maintain strong relationships with strategic merchant accounts
  • Act as a trusted advisor by connecting operational topics (service, cost, performance) to business impact
  • Define improvement plans with merchants based on data analysis
  • Identify new partnership opportunities and define improvement plans with merchants
• Deliver customer excellence
  • Support stakeholders in their day-to-day use of Bigblue's services
  • Monitor customer feedback and performance trends, and translate them into actionable improvements
  • Contribute to product and operational improvements based on merchant insights and market trends
  • Optimize internal processes and tools to improve the overall customer experience
• Grow hand-in-hand
  • Contribute to our merchants' strategic development and identify their metrics that drive growth
  • Identify potential signals of dissatisfaction and implement solutions to answer them
  • Suggest out-of-the-box initiatives to engage our existing merchants
  • Implement cross-selling and upselling strategies to address customer needs and unlock value

You would be a great fit if this sounds like you:

• 5+ years' experience in customer-facing roles, including 3+ years in logistics, fulfilment, e-commerce, or a related industry
• Native-level French and professional proficiency in English
• Strong communicator and relationship builder, comfortable managing multiple stakeholders
• Data-driven, with solid Excel skills and experience presenting actionable insights during business reviews
• Commercially minded, with strong problem-solving, prioritisation, and strategic-thinking skills
• Proactive, autonomous, adaptable, and eager to deepen your logistics expertise
• Based in Paris or willing to relocate

Bonus points for

• You have an entrepreneurial spirit
• You're passionate about digital and making life simpler with technology
• You like solving new problems and are never settling for how something "has always been done"
• You speak another language (Spanish, German, Italian)

Why join Bigblue

• High impact role: Be at the center of our growth journey and help shape the team that will power Bigblue's future.
• Founders-led companywith an innovative, caring culture.
• Fast-growing scale-up:Join a well-funded, early-stage company where your work will have immediate and visible results.
• International environment:Work across Paris, Madrid, London, and our European warehouse network.
• Brand-new offices in the heart of Paris' 9th arrondissement (biggest tech hub).
• 10€ meal voucher per worked day (55% paid by Bigblue) + unlimited free snacks at the office.
• ClassPass membership for fitness & wellness.
• MacBook or any setup you need - your choice of equipment to do your best work.
• 100% health insurance coverage with Benefiz.

Regardless of sex, gender identity, sexual orientation, race, color, religion, origin, disability, age… At Bigblue, we create equal opportunities for all and make our culture as inclusive as possible. Because we believe that challenging assumptions andembracing diversity in experiences and backgrounds is what makes us stronger.