SaaS Customer Success Specialist — Paris

Academic Key; Paris; Hybrid; EUR 52,000 - 70,000; Full time

Job summary

Payflows is seeking a Customer Success Specialist in Paris to help customers adopt and get value from the platform across Finance, Procurement, and Operations.

You’ll support strategic accounts, strengthen relationships, and uncover growth opportunities while learning from experienced CSMs in a fast-paced SaaS environment. Fluency in English and French is preferred, with a client-focused mindset.

Qualifications

• Strong academic foundation in business, economics, finance, or engineering.
• Excellent communication and presentation skills — confident in customer-facing interactions.
• Organised and process-driven — you love creating structure and clarity.
• Comfortable with tools like Notion, HubSpot, and Excel, and quick to learn new ones.
• Strong sense of accountability — you take ownership and deliver results.
• A fast learner with a passion for building strong relationships and understanding customer needs.

Responsibilities

• Drive Adoption: Guide users through best practices and unlock full potential of Payflows.
• Support onboarding and ongoing enablement to ensure customers succeed.
• Engage with customer teams regularly, providing proactive support and ensuring satisfaction.
• Be the first point of contact for daily questions, feedback, and feature requests.
• Collaborate with CSMs to identify opportunities for upsell or deeper adoption.
• Track account health and surface insights that help customers see measurable ROI.
• Partner with Product, Implementation, and Growth teams to ensure feedback loops are tight and customer needs are met.
• Learn and grow fast by building deep product knowledge and SaaS success fundamentals.

Skills

Customer-facing communication

Organization

HubSpot

Notion

Excel

Accountability

Relationship-building

Education

Bachelor's degree in business, economics, finance, or engineering

Tools

Notion

HubSpot

Excel

Job description

Payflows is seeking a Customer Success Specialist in Paris to help customers adopt and get value from the platform across Finance, Procurement, and Operations.

You’ll support strategic accounts, strengthen relationships, and uncover growth opportunities while learning from experienced CSMs in a fast-paced SaaS environment. Fluency in English and French is preferred, with a client-focused mindset.