Account Manager

Primo; Paris; On-site; EUR 50,000 - 70,000; Full time

Job summary

Primo is seeking an Account Manager to own a portfolio of about 250 SMB accounts (70% France, 30% international). This quota-carrying role focuses on preventing churn, expanding across modules, and renewing on longer terms.

You’ll work with Care, Product, and Ops to maintain healthy relationships and drive revenue through multi-threaded engagements. Ideal candidates have 2–4 years in SaaS or B2B account management, strong commercial instinct, and solid English for complex discussions.

Qualifications

• 2 to 4 years in SaaS or B2B Account Management with portfolio owned end-to-end.
• Strong commercial instinct; able to lead renewals and defend price.
• Good English for complex discussions; bilingualism not required.
• Data-driven approach to usage, account health, and forecast.

Responsibilities

• Renewals: anticipate deadlines and negotiate terms.
• At-risk accounts: spot signals early and drive remediation with CS, Care and Product.
• Build multi-threaded relationships with technical leadership, finance and ops.
• Pipeline hygiene: keep forecast and next steps up-to-date in HubSpot.
• Partner with Care: connect customer experience to what we sell.

Skills

SaaS account management

Client relationships

Forecasting

Data-driven decisions

English proficiency

Job description

300+ companies across Europe, the UK and the US run their IT on Primo: onboarding, offboarding, device fleets, licences. When Primo stops, their day stops.

We’re looking for the Account Manager who will take ownership of this portfolio: around 250 SMB accounts (70% France, 30% international), with a clear double mandate: lose no customer, and grow every account.

At Primo, the AM role is not commercial support. It’s a quota-carrying role with a direct, measurable impact on revenue, working alongside a product team and a leadership that listen.

What you’ll move:

• Retention: spot churn before it exists and contain it across the whole portfolio.

• Expansion: take every account to the next module.

• Long-term commitment: turn satisfied customers into committed ones by renewing on longer terms.

Day to day:

• Renewals: anticipate every deadline and negotiate, from pricing to commitment terms.

• At-risk accounts: spot weak signals early and launch the remediation plan with CS, Care and Product.

• Multi-threading: never depend on a single contact, build the relationship with technical leadership, finance and ops.

• Pipeline hygiene: forecast, account health and next steps in HubSpot, up to date and reliable.

• Partnership with Care: short escalation loops with CareOps and the IT Support Specialist, and a direct link between what customers experience and what we sell them.

• Scaling machine: templates, rituals, automations. 250 accounts only hold together with good systems, and you build them.

2 to 4 years in SaaS or B2B Account Management, with a portfolio owned end-to-end and numbers you’re proud of. Real commercial instinct: you lead a renewal, defend a price, hold your position. Good English for complex discussions (bilingualism is not required). The art of prioritising across a large, heterogeneous portfolio. Data-driven steering: usage, account health, forecast. The reflex to write the process that’s missing rather than wait for it to exist. A high bar, for yourself and for others. A taste for building in a framework that is still moving: a lot remains to be done, and that’s the point. As much drive to contribute to team culture as to the number. Nice to have: experience in MDM, IT infrastructure or cybersecurity.