Renewal & Customer Success Specialist (Remote)

Hornetsecurity; Hem; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Flexible remote work

Public transport reimbursement

Meal vouchers €10

Well-being subsidies & CSE gift cards

Résumé du poste

Hornetsecurity is seeking a customer-centric professional to join our team in Lille or Paris. You will support existing customers, help them navigate our services, and collaborate with Sales to introduce new offerings.

You will regularly assess satisfaction, identify needs, and drive improvements with a strong focus on communication in both French and English. The role involves coordinating with marketing on customer success initiatives in a fast-paced environment.

Qualifications

• Experience in a customer-facing role, ideally in IT-technical field.
• Strong communication and presentation skills to engage customers and partners.
• Excellent problem-solving and listening abilities with a customer-centric approach.
• Fluent in French and English for presentations and meetings.
• Able to manage multiple tasks in a fast-paced startup environment.

Responsabilités

• Support existing customers and help them use Hornetsecurity services effectively.
• Survey customer satisfaction and address issues promptly.
• Introduce new products to existing customers and coordinate with Sales when needed.
• Be the voice of the customer to drive service improvements.
• Manage projects and collaborate with Marketing on customer success campaigns.

Connaissances

Customer-facing

Communication

Public speaking

Problem solving

French & English

Time management

Formation

Degree in Marketing/Advertising/Communications/CS

Description du poste

Hornetsecurity is seeking a customer-centric professional to join our team in Lille or Paris. You will support existing customers, help them navigate our services, and collaborate with Sales to introduce new offerings.

You will regularly assess satisfaction, identify needs, and drive improvements with a strong focus on communication in both French and English. The role involves coordinating with marketing on customer success initiatives in a fast-paced environment.