Customer Success Team Lead - Revenue & Retention (Paris)

Tryriot; Paris; Hybride; EUR 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Hands-on culture

High standards

Enthusiastic energy

Strong funding

High growth trajectory

Office in Paris

Résumé du poste

RIOT is a product-first cybersecurity startup headquartered in Paris, aiming to scale a platform that educates employees about cybersecurity through chat-based courses and simulated phishing. The company operates a hybrid on-site role with up to two remote days per month, located in Paris and surrounding areas.

The role focuses on owning renewals and expansions, driving a revenue-driven CS team, and standardizing growth motions.

Qualifications

• Experience owning renewals and expansion in a B2B SaaS setting.
• Proven ability to manage a revenue quota or NRR target.
• Ability to coach CSMs into revenue-generating profiles.
• Strong analytical mindset with pipeline, forecasting and KPIs.
• Fluent in English and native in French.

Responsabilités

• Own retention and expansion targets, forecast accuracy, and growth pipeline.
• Lead a revenue-driven CS team; coach on value-selling and KPI accountability.
• Structure renewal and expansion playbooks; align with RevOps for forecasting and reporting.

Connaissances

Renewals & expansion

NRR target management

Coaching CSMs

Forecasting & KPIs

B2B SaaS

English/French bilingual

Description du poste

RIOT is a product-first cybersecurity startup headquartered in Paris, aiming to scale a platform that educates employees about cybersecurity through chat-based courses and simulated phishing. The company operates a hybrid on-site role with up to two remote days per month, located in Paris and surrounding areas.

The role focuses on owning renewals and expansions, driving a revenue-driven CS team, and standardizing growth motions.