Remote Technical Support Engineer, EMEA – Cloud DB

clickhouse; France; Remote; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Flexible work environment

Healthcare

Equity in the company

Time off

Home office setup stipend

Global gatherings

Job summary

ClickHouse is expanding its global Support Engineering team and seeks a Technical Support Engineer to engage with customers worldwide. You will triage tickets, craft solutions, and contribute to knowledge base while collaborating with Engineering and Product teams.

Fluency in English and French is preferred, with the ability to work remotely across multiple regions. The role emphasizes 24x7 coverage, customer empathy, and scalable, high-quality support in a fast-growing, innovative cloud

Qualifications

• Strong knowledge of ClickHouse open-source or ClickHouse Cloud.
• Experience in customer-facing technical roles and providing support.
• Excellent written and verbal communication in English (and French).

Responsibilities

• Provide first-line technical support via chat, email, and calls.
• Develop solutions and documentation for users and customers.
• Collaborate with global teams (Engineering, GTM, PM) to define functionality.
• Mentor and share knowledge with colleagues and customers.

Skills

ClickHouse knowledge

Customer support

Technical communication

Remote collaboration

Tools

ClickHouse Cloud

Job description

ClickHouse is expanding its global Support Engineering team and seeks a Technical Support Engineer to engage with customers worldwide. You will triage tickets, craft solutions, and contribute to knowledge base while collaborating with Engineering and Product teams.

Fluency in English and French is preferred, with the ability to work remotely across multiple regions. The role emphasizes 24x7 coverage, customer empathy, and scalable, high-quality support in a fast-growing, innovative cloud