Remote Customer Support Consultant - French & English

SupportYourApp; Castres; Remote; EUR 22,000 - 35,000; Full time

Benefits offered by this job

Flexible schedule

Fully remote

USD compensation

Referral rewards

Global team environment

Work-life balance

Job summary

SupportYourApp is seeking a Customer Support Consultant for a fully remote role. You will respond to emails, chats and calls, follow SOPs, and collaborate with product and engineering teams to resolve issues for clients across multiple industries.

Fluency in French and English (C1+) is required, with 6–12 months of customer support experience. A reliable home setup with stable internet is expected, and compensation is in USD.

Qualifications

• Fluency in French (C1+) and English (C1+).
• 6–12 months of experience in customer support.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Personal computer with stable internet (min 50 Mbps download, 40 Mbps upload).

Responsibilities

• Deliver outstanding customer support via emails, chats and calls.
• Follow internal procedures and SOPs.
• Collaborate with internal teams to ensure efficient issue resolution.
• Handle sensitive customer data with care and security.
• Apply the latest and greatest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPI.
• Communicate with developers and cross-functional specialists

Job description

SupportYourApp is seeking a Customer Support Consultant for a fully remote role. You will respond to emails, chats and calls, follow SOPs, and collaborate with product and engineering teams to resolve issues for clients across multiple industries.

Fluency in French and English (C1+) is required, with 6–12 months of customer support experience. A reliable home setup with stable internet is expected, and compensation is in USD.