Remote Technical Support Consultant (EN/FR)

SupportYourApp; France; Remote; EUR 54,000 - 71,000; Full time

Benefits offered by this job

Fixed schedule: Mon–Fri 9 AM–6 PM (GMT

Fully remote cooperation

USD compensation

Referral rewards

No time-tracking

International environment

Job summary

SupportYourApp in France is seeking a Technical Support Consultant to provide expert assistance via phone, email, and chat, addressing technical issues and guiding customers with step-by-step solutions. Interactions are documented in D365 and escalations handled as needed.

You will join a multicultural, multilingual team; require C1 in English and French, and have at least 1 year in technical support in a fast-paced environment.

Qualifications

• Excellent English and French communication (C1 for both)
• 1+ year in customer support, technical preferred
• CRM familiarity; basic tech support (APIs, OS, SaaS)
• Strong problem-solving and troubleshooting with attention to detail
• Ability to multitask and prioritize
• Interpersonal and team-player skills
• Explain technical information to non-technical customers
• Stable internet connection (min 50 Mbps down, 40 Mbps up)

Responsibilities

• Provide technical support via phone, email and chat in a professional and efficient manner
• Troubleshoot technical issues and provide step-by-step guidance to customers
• Collaborate with other departments to resolve customer issues
• Escalate complex issues to the appropriate team for resolution
• Document customer interactions and inquiries in D365
• Continuously improve customer support processes and procedures
• Maintain a high level of product knowledge and stay up to date with company updates and changes

Skills

English (C1)

French (C1)

Customer support

CRM familiarity

APIs understanding

OS basics

SaaS tools

Troubleshooting

Multitasking

Tools

Dynamics 365

Job description

SupportYourApp in France is seeking a Technical Support Consultant to provide expert assistance via phone, email, and chat, addressing technical issues and guiding customers with step-by-step solutions. Interactions are documented in D365 and escalations handled as needed.

You will join a multicultural, multilingual team; require C1 in English and French, and have at least 1 year in technical support in a fast-paced environment.